10,800 Myki transactions were faulty

10,800 Myki transactions were faulty

Summary: Victoria's Transport Ticketing Authority has confirmed the state's new Myki public transport smart card system has suffered errors that caused passengers to be overcharged a total of 10,800 times over the past few months.

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Victoria's Transport Ticketing Authority (TTA) has confirmed the state's new Myki public transport smart card system has suffered errors that caused passengers to be overcharged a total of 10,800 times over the past few months.

A myki reader
(Credit: Transport
Ticketing Authority)

Myki has been rolled out in a Bendigo and a number of other locations throughout the state, replacing previous ticketing systems. However, it has not yet hit Melbourne, with the capital currently being prepared to go live on the system later this year.

The errors admitted this week — which the TTA first flagged and fixed back in July — were as a result of several factors. Firstly, some passengers not immediately familiar with the system, which requires the new smart cards to be touched on and off to terminals in buses when entering and leaving a bus, touched the terminals more than once getting on or getting off.

Secondly, some of the terminals were reset when buses were powered down upon changing drivers.

"A total of 10,800 instances of the system error occurring were identified and all customers have been reimbursed in full," said a TTA spokesperson. Customers paid an average of $1.15 more than was required for their trip.

The error has been fixed since early July.

The news comes as governments around Australia are continuing efforts to replace public transport ticketing systems. The Australian Capital Territory last month revealed it had chosen Downer EDI to develop its own $8 million system, to be modelled on Perth's SmartRider system.

And NSW is still choosing a company to implement the replacement system for its failed Tcard project, which was finally canned in late November 2007 after years of delays. South Australia is also picking from a shortlist of companies for a similar system.

Topics: Government AU, Emerging Tech

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2 comments
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  • Recipe for disaster

    The Myki machines have been installed at my station.

    Who was the genius who thought it was a good idea to equip unmanned railway stations with devices containing fragile LCD displays?

    If a ticket machine is vandalised, you can still travel. Even if you get pinged by the ticket gestapo, telling them about the defective ticket machine should get you off. These Myki gizmos will dock you the maximum price unless you jump through hoops trying to claim it back.
    anonymous
  • Late bus overcharging

    There has been a big problem, that if you are planning on using a 2 hour pass and the bus is late, you will be charged full daily rate.
    Say you catch the 1:00pm bus to town planning to get the 2:55pm bus home. The bus happens to be late and arrives at 3:01pm.
    You will be charged the full day rate.

    At least with the old printed tickets the drivers could use their discretion.
    anonymous