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#7 "It's old news."
No matter what the criticism, I'll often get back the comment "It's old news." No! If something is a poor design or causes stress among customers, even if you heard about it last year, that doesn't make it old news. That makes it one of the factors you need to consider when judging your next set of purchases.
Should Apple users feel better about themselves because of this? Not even slightly.
Image courtesy Wikimedia archives.
#8 "There's an app for that.
This "feel better" statement comes as a retort whenever I mention that the iPhone can't do something my S4 can. And, in many cases, my correspondents are right. However, the general concept that the Apple App store beats the Android market is now faulty.
Here are two stats. Wikipedia claims a million-plus Google Play apps vs. 900,000 iOS apps. More to the point, Google Apps have now surpassed iOS apps in terms of the number downloaded.
And, as my article, 25 things my new Android phone does that makes my iPhone feel like it comes from the 1990s, showed, there are a lot more things (like replacing the launcher completely) that you can do in Android (without rooting) than you can in iOS.
Should Apple users feel better about themselves because of this? Not anymore.
Image courtesy ZDNet.
#9 "You just don't know...[fill in the blank]."
This is one of the paradoxically odd, self-referential arguments that fandom seems to hold dear. Take, for example, an assertion like iOS settings are often buried beneath layers of options. The response: "You just don't know how to use your iPhone." Then try this one: the iPhone seems a little old and complex. Some things are rather difficult to do on the iPhone. The response: "You just don't know how easy the iPhone is to use."
See how those kind of chase each others' tails? I've gotten, "You just don't know what's available for iOS." Possibly true, but doesn't that mean app discovery needs improvement? I've been told, "Well, you just don't know how to use it right?" Also possibly true, but with 30 years of technology experience, a degree in computer architecture, and years spent at Apple with the title "Godfather," if I can't use it "right," then perhaps some work needs to be done somewhere to make things easier for civilians.
Should Apple users feel better about themselves because of this? Sure. But doing so defeats the argument that Apple products are intuitive and friction free.
Licensed image courtesy Vectorain.