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Customer experience at its worst -- and what IT can learn

Customer experience at its worst -- and what IT can learn

It’s easier than ever for empowered employees and app developers to take advantage of new devices and cloud-based software and infrastructure that you don’t support. To truly function as a service provider, ITSM needs to be more outside-in and consider the customer and the customer’s desired outcome.

published November 5, 2012 by

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