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Click the Chat icon (to the left of the Gear icon in the top right corner) to chat with an available contact. You can use any connected service, using the menu at the bottom of the chat pane.
Universal address book
The People app contains traditional contacts as well as live links to contacts in your social media circles.
Connect multiple contact cards
Outlook normally does a pretty good job of connecting contact information from different sources. You can manually link or unlink cards here.