ABC Shop data moves to offshore S'pore cloud

ABC Shop data moves to offshore S'pore cloud

Summary: Australian Broadcasting Corporation's decision to offshore hosting of online shop to Amazon Web Services part of its overhaul, and some customer data will be housed in Singapore from next week.

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The Australian Broadcasting Corporation (ABC) has made the decision to host its ABC Shop Online site atop Amazon Web Services' cloud, which will see some customer data move offshore to Singapore from next week.

The ABC Shop has sought to e-mail all who have used the service to inform them that some of their personal information will be moved offshore, starting Oct. 29.

Details to be moved include a shopper's name, address, contact phone numbers, usernames and passwords, as well as order details.

The ABC told ZDNet Asia's sister site ZDNet Australia in a statement that the decision to move data offshore came as part of its online overhaul.

"We used to host that information ourselves within ABC Shop Online," the ABC said in a statement. "We've been upgrading the service, and we wanted a better and quicker site. One option was to host it here; the other is to use the cloud. We decided to use the cloud, and, with that, some of the data is hosted offshore."

The broadcaster has assured customers in its e-mail that credit card details will not be sent offshore.

Users can object to their data being moved offshore by replying to the email, or by contacting a special hotline.

The ABC's full e-mail reads:

Dear Valued ABC Shop Customer,

We are changing the ABC Shop Online service. As part of the upgrade, the ABC is changing the way in which it stores its data from Oct. 29, 2011. This data may include personal information of our customers, including name, gift recipient names, home address, delivery address, contact phone number, e-mail, VIP membership number, gift messages, gift voucher details, order details (ie, products purchased), username, password for access to ABC Shop Online. Please note this does not include customers' credit card details.

To upgrade and maintain the ABC Shop Online and the services we offer you, we need to be able to disclose personal information to our third-party service providers so that they can assist the ABC to run ABC Shop Online and carry out the services that ABC Shop Online offers. Some of these third-party service providers are based overseas in locations such as Singapore. Other locations will be advised on the ABC Shop Online privacy policy from time to time. The ABC takes all reasonable steps to ensure that any personal information of our customers disclosed to third-party service providers is kept secure . Any personal information will continue to be used only by ABC Shop Online.

As a valued ABC Shop customer:

If you agree to the disclosure of your personal information held by the ABC to the ABC's third-party service providers outside Australia, then you do not need to do anything.

If you do not agree, then please respond to this email with the word "unsubscribe".

ABC Shop Online's privacy policy is available at http://shop.abc.net.au/help/privacy.shtm

If you have any questions relating to the changes to our service as outlined above, please call 1300 360 111, Monday to Friday between 9.00am and 5.00pm (AEDST).

Yours sincerely,

The team at ABC Shop Online

This article was first posted on ZDNet Australia.

Topics: Software, Apps, CXO, Cloud, Legal, Outsourcing, Privacy, IT Employment

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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