American Express drops Lotus for Outlook

American Express drops Lotus for Outlook

Summary: The Lotus software suite continues to bleed customers after credit card giant American Express outed plans to turn its back on a 10-year relationship with Lotus in favour of a global Microsoft deployment.

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The Lotus software suite continues to bleed customers after credit card giant American Express outed plans to turn its back on a 10-year relationship with Lotus in favour of a global Microsoft deployment.

Amex is set to deploy Microsoft Outlook to its 60,000 staff globally by the end of 2011. The Outlook roll-out will commence in the US in March, with Australia set to follow soon after.

Amex made the decision to implement Outlook after successful trials with other Microsoft products including Office Communicator and Live Meeting.

Tony Ritchie, American Express' vice president of Technologies told ZDNet Australia that the move is part of the deployment of a new software suite called "@amex" designed to standardise American Express offices all over the globe.

"American Express is creating a working environment that is more collaborative and innovative and which allows staff to establish a virtual workplace presence no matter where they are in the world," said Ritchie.

Also included in the @amex software roll-out is the deployment of Microsoft Office SharePoint, which according to Ritchie, will enable "global ideas sharing".

American Express wouldn't reveal the cost of the global roll-out; however, it did describe the investment as "sizeable".

Australian airline Qantas and finance giant AMP are among the Lotus alumni, moving to Microsoft's Outlook and Exchange platform last year.

Topics: Microsoft, Travel Tech

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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