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AnchorDesk

David Coursey
Happy holidays! (And where to get tech help if you need it)

David Coursey
Executive Editor, AnchorDesk
Monday, December 24, 2001
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The week between Christmas and New Year's is traditionally vacation time in Silicon Valley, so we're taking the week off, too. Your next AnchorDesk will appear in your e-mail inbox on Dec. 31. You'll receive a special New Year's edition on Jan. 1, and then we will resume our regular daily schedule on Jan. 3.

In the meantime, I'd like to point you to a couple of sources for computer help during the holidays. The first is a radio interview with Mark Croft of the XP group at Microsoft, in which we discuss the new Files and Settings Transfer Wizard in Windows XP. With this free software and a female-to-female serial cable, you can painlessly move old files, e-mail, and settings from your old PC to a new XP box. Just the thing for someone who got a new PC for Christmas. (Click here to listen with Windows Media Player or RealPlayer.)

WHILE MOST SUPPORT for new PCs (including the Microsoft software on them) comes from the hardware vendors, Microsoft has created a special holiday page that's a good starting point if you need assistance. Microsoft, by the way, has over 400 support specialists working over the holidays to help you. And there are now more free support options from Microsoft than ever before.

If you get bored over the holidays, I've provided links below to some of the columns you liked most in 2001. Remember, you can always search for back columns on the AnchorDesk home page or listen to my recent radio programs on our archive page. But what I really hope you'll do this week is what I'm planning: Turn off the computer for a while and spend time with family and friends. Or perhaps catch up on your volunteer or civic work. Or maybe just ponder our good fortune to be living in this time and place. Despite many challenges, we have much to be thankful for.

Patrick Houston, C.C. Holland, Sylvia Carr, Paula Lovejoy, Pete Deemer, and the rest of the AnchorDesk team join me in thanking you for being with us during 2001 and wishing you and yours happiness and peace over the holidays.

Here are 10 stories you especially liked in 2001:

Microsoft to me: We're turning off your Office
A funny thing happened on the way to PC Expo: At 34,000 feet, Microsoft--via an error message on my laptop--told me it was killing my copy of Office XP. Why? Because I'd supposedly changed the configuration of my machine. Is this the "new" Microsoft, where threats replace help messages?

Silicon Valley's plan to stop skyjackings--all of them
Would the world be a safer place if it were impossible to hijack a plane? Maybe. A friend of mine came up with an idea about how technology could attack-proof an aircraft. I like what he's thinking. Do you?

Do you make these 10 stupid PC mistakes? (I have!)
Whoops, your PC just died. What happened? And how do you fix it? Here's my rundown of 10 common mistakes that seem embarrassingly obvious--but cause more havoc than you'd expect. If you're an expert, save this list for the next time someone calls for help. Everyone else: Make it your first stop on the troubleshooting trail.

Meet the dark side of Windows XP
While I really like Microsoft's new operating system, there are still some issues that may make it impossible for you to upgrade. And other issues may make you want to skip XP entirely. Here are a dozen potential roadblocks to consider--don't upgrade before you read this!

My life as a cable and DSL guinea pig--and what I learned
Thinking about broadband for your home? Which do you choose, cable or DSL? I have both. Let me tell you how my experience with each--both good and bad--compare.

Microsoft's ultimatum: Upgrade to XP by October--or else
Microsoft is putting the muscle on its big customers to upgrade their MS software by October 1--whether they want to or not. If they don't trade up, they'll pay full pop for their next software. The upshot? Customers could be forced to pay for software they neither want nor need. Why is Microsoft doing this, and how can they get away with it? That's what I'd like to know.

I've discovered the 'invisible Web'--have you? Here's how!
Chances are, your favorite search engine's not as good as it could be. Why? Most don't look for information in online databases, only in Web pages--which means there's a whole hidden universe out there. Hidden, that is, unless you know about ProFusion's service. I first told you about it back in February, but for those of you who missed it, here's an encore of my story.

A cell phone that beats DSL: Why this changes everything
Sprint has just completed the first on-the-air test of a cellular phone capable of transmitting data at a whopping 2.4mbps--that's faster than most DSL or cable modems. What does this mean for portable communications? Everything, that's all.

Your top Windows XP questions answered! (Part One)
Now that Windows XP is here, you might be considering whether you want to keep your old OS, upgrade, or buy a new machine with XP pre-installed. Here are some answers to a few of those pressing questions.

More of your top Windows XP questions answered (Part Two)
To upgrade or not to upgrade? There are a lot of factors to consider if you're thinking about jumping to Windows XP. In this column, I take a look at some more issues you should be aware of.

Where do you go for tech support? What was your favorite Coursey column of 2001? TalkBack to me!

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