ANZ network grinds as cuts loom

ANZ network grinds as cuts loom

Summary: Australia and New Zealand Banking Group's teller machine network ground to a halt today, amidst unrelated concern over job cuts looming at the financial giant.

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TOPICS: IT Employment
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Australia and New Zealand Banking Group's teller machine network ground to a halt today, amidst unrelated concern over job cuts looming at the financial giant.

Retailers and consumers that used ANZ's nation-wide EFTPOS and ATM network were unable to complete transactions this afternoon, the bank confirmed.

"Our switching hardware for point of sale transactions, including EFTPOS and credit cards, has begun to run very slowly this afternoon after the input of some invalid data by a merchant," an ANZ spokesperson told ZDNet.com.au by email.

"The slowness is causing time-outs for transactions in many cases which in turn is resulting in transactions not being processed."

ANZ is currently attempting to remedy the problem by restarting the switching hardware, and expected to services to be back up by 4pm today.

Technology staff to go with restructure?

The bank also came under pressure this morning from media and unions to reveal how many staff are likely to be cut as part of the restructure it announced in September.

The Age reported that as many as 3,500 staff could go, but the bank's spokesperson said this was wrong and that the bank was yet to determine the number of staff to go and whether the changes would affect technology staff.

"There is no plan to cut 10 per cent of our workforce. The speculation is wrong," they said. The one group unlikely to be affected by the cuts was those in "customer-serving roles".

"What we are undertaking is a significant belt-tightening exercise over the coming weeks and months — the focus is on middle management roles — but at this stage it's not possible to be more definitive on numbers," they said.

Financial Services Union spokesperson Leanne Shingles told ZDNet.com.au today that the union had been trying for weeks to ascertain the numbers and areas of the business to be affected by the restructure. She said that ANZ had not responded but added that it was expected to make an announcement this afternoon.

Topic: IT Employment

Liam Tung

About Liam Tung

Liam Tung is an Australian business technology journalist living a few too many Swedish miles north of Stockholm for his liking. He gained a bachelors degree in economics and arts (cultural studies) at Sydney's Macquarie University, but hacked (without Norse or malicious code for that matter) his way into a career as an enterprise tech, security and telecommunications journalist with ZDNet Australia. These days Liam is a full time freelance technology journalist who writes for several publications.

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3 comments
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  • bad timing for an untimely timeout

    So that's why I couldn't extract my wages from that blasted armoured box from around the corner of my local shop! So much for those ads with the creepy ATM following the guy around town - always giving me the goosebumps just thinking about it. The marketing "gurus" who thought that up should be the first to go IMO. Anyhow, the next time a rogue merchant decides to vent it out on their employer with plans of sabotage, please deposit 30k in my account. I need to buy a car that runs.
    anonymous
  • invalid data ?

    "after the input of some invalid data by a merchant,"

    pull the other one.

    after the input of some invalid data by a vendor, contractor (offshore?) more likely
    anonymous
  • They take us for fools

    I bet they have outsourced the support and maintenance of their systems to a third party (on shore or off shore).

    When will they learn? No ONE can take care of your core business infrastructure better than YOUR people.

    Third parties will never give a stuff because the only skin they have in the game is a flimsy SLA.
    anonymous