Apple iPhone 6 (16GB) review: Bigger, faster, better

Apple iPhone 6 (16GB) review: Bigger, faster, better

Summary: The 4.7-inch iPhone 6 and iOS 8 offer enough new functionality to entice existing iPhone owners to invest in an upgrade, and there's plenty to attract converts to the iPhone ecosystem too.

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  • Editors' rating:
    8.7
  • User rating:
    6.0
  • RRP:
    £449.17

Pros

  • Elegant slimline chassis with 4.7-inch screen
  • Solid build quality
  • Performance boost over iPhone 5s
  • Fast autofocus on iSight camera
  • Good new features in iOS 8

Cons

  • Battery life may not be enough for power users
  • No optical image stabilisation on iSight camera
  • No NFC-enabled Apple Pay support outside the US

Apple's 2014 iPhones have made a predictable dent in both the media and the high-end smartphone market, with the 'upsizing' of the handsets and the simultaneous release of iOS 8 grabbing much attention. However, even the larger of the two new handsets, the iPhone 6 Plus, only has a 5.5-inch screen, which hardly makes it a groundbreaker — Samsung's 5.7-inch Galaxy Note 3 came out a year ago, for example. Our review unit here, the iPhone 6, has a 4.7-inch screen — as seen, for example, in the late-2012 Google Nexus 4.

Three provided us with a 16GB iPhone 6, which is available on contract from £38 a month. The 4.7-inch handset is also available SIM-free from Apple for £539 (inc. VAT, £449.17 ex. VAT) with 16GB of internal storage, £619 (inc. VAT, £515.83 ex. VAT) with 64GB, or £699 (inc. VAT, £582.50 ex. VAT) with 128GB, in silver, gold or 'space grey'.

iphone-6-main
The 4.7-inch iPhone 6 is available in silver (pictured here), gold or 'space grey'. It comes with 16GB, 64GB or 128GB of internal storage and runs on Apple's new A8/M8 platform. Image: Apple

Design

The iPhone 6's look and feel is superb — this is the best-designed handset we've seen in a long time. Our silver review sample's white glass front looks superbly high quality and robust. It curves slightly into the edges of the phone, and while the join between the glass and the aluminium chassis is visible, it's probably as neat and smooth as it could be given the materials.

iphone-6-5s-back
The back of the 4.7-inch iPhone 6, next to the 4-inch iPhone 5s. Image: Apple

The phone's four corners are curved, as are the edges. The edges wrap around to the back, where the aluminium is interrupted by neatly fitted strips that allow the phone's antennas to function. The look of the back is reminscent of the HTC One M8.

The iPhone 6 is extremely slim, measuring just 6.9mm thick. Very few handsets break the 7mm barrier, so Apple's achievement in this respect is impressive. It's also very light at just 129g, and feels like a featherweight in the hand.

The iPhone's thinness doesn't compromise the buttons and connectors, which feel fine in everyday use. The power button is on the right edge, along with the nano-SIM card slot. The Lightning (charging and connection) port and speaker are on the bottom, while the volume controls and speaker mute toggle button are on the left. The top is clear.

There are several (small) elephants in the room, though. The metal-and-glass construction makes for a handset that can be quite slippery to hold — we nearly dropped it a couple of times when taking it from a pocket in haste to answer a call. Of course a case will rectify this (albeit at the cost of extra bulk and weight), as will acclimatising to the new handset generally.

iphone-6-side
The iPhone 6 weighs 129g and is just 6.9mm thick. Image: Apple

The thin chassis has some consequences you might not like. For example, the camera lens surround protrudes from the back of the casing by about a millimetre, which rather breaks up the phone's otherwise very clean lines.

More significantly perhaps, Apple has only been able to squeeze an 1,810mAh (6.9Wh) battery into the iPhone 6. This may not keep you going beyond a day if you use power-hungry applications or games and are a frequent user of apps throughout the day. On the other hand, standby time is very good at 250 hours, and careful users may get a couple of days between charges. Having noted all that, the iPhone 6's battery life does seem to be slightly better than of the iPhone 5s.

Or final mini-elephant is that the iPhone 6 is rather taller than we'd like. Apple has always had a penchant for relatively large screen bezels at the top and bottom, and the 4.7-inch screen sits in a chassis that's 138.1mm tall. By contrast, Google's Nexus 5 fits a 5-inch screen into a 137.8mm-tall chassis, while the LG G3 has a 5.5-inch screen and is not much taller than the iPhone 6 at 146.3mm.

Apple refers to the iPhone 6's 4.7-inch, 1,136-by-640-pixel screen as Retina HD. Its resolution may be higher than the 4-inch iPhone 5s, but the pixel density of the two handsets is the same at 326ppi. The iPhone 6's extra pixels simply cater for the increased screen size. Contrary to pre-launch rumours, there's no ultra-hard sapphire glass protecting the screen, just industry-standard 'ion-strengthened' glass (Gorilla Glass being the best-known brand).

iphone6-zoom
Standard (left) and zoomed (right) views on the iPhone 6. Image: Sandra Vogel/ZDNet

The increased screen size can accommodate six rows of application icons as standard. If you find this a little hard on the eye, you can opt for zoomed viewing instead. This reduces the amount of visible information to five rows of icons, as in the iPhone 5s. Apps will need to be updated to take account of the iPhone 6's increased screen resolution, so early adopters may find the handset switching in and out of the two resolutions automatically.

You can also pull the top of the screen down towards the middle with a double tap on the home button. This could help smaller-handed people work one-handed, although it does seem a little gimmicky on what is an average-sized phone screen in today's terms.

Touch ID fingerprint login is still present on the home button, of course, and is very well implemented. The setup process requires numerous presses of your chosen login finger pad onto the button, so that the iPhone can record its all-round pattern. We recorded our right thumb print: thereafter, touching the home button when working one handed resulted in efficient unlocking every single time.

iphone6-baro-health
The iPhone 6 adds a barometer to its sensor collection, which feeds data into iOS 8's new Health app. Image: Apple

There's no change in the resolution of the front (Facetime HD) and rear (iSight) cameras, with the former at 1.2 megapixels and the latter at 8 megapixels, just as with the iPhone 5s. But there have been some tweaks, including an improvement in autofocus speed (thanks to a new sensor with additional Focus Pixels), which we found impressively fast. Other new iSight camera features include 43-megapixel panoramas, a time-lapse video mode, 1,080p video at 60fps and slow-motion 720p video at up to 240fps. The Facetime HD camera, meanwhile, gets improved face detection, a burst mode and HDR video.

One new feature is notably missing from the iPhone 6's iSight camera: optical image stabilisation when shooting video. If that's important to you, you'll need to look at the bigger (and more expensive) iPhone 6 Plus.

Apple is keen to have a slice of the burgeoning wellness market, to which end the iPhone 6 has a built in barometer. This uses air pressure to estimate elevation — a vital piece of the puzzle of recording fitness information. There's also a new iOS 8 app, Health, that's designed to bring together data from a range of different sensors and fitness apps.

Apple's new Continuity features, including Handoff, will appeal to anyone using a Mac (running OS X Yosemite) or an iPad (running iOS 8) that's signed into the same iCloud account as their iPhone 6. Essentially you can take calls or SMS/MMS messages from your iPhone 6 on these wi-fi- or Bluetooth-connected devices, and also start a task — writing an email, for example — on one device and finish it on another. Apple's Pages, Numbers and Keynote apps all support this feature, and it will be available to third-party apps too. An added bonus for wi-fi-only iPad users is the ease with which you can set up an 'instant hotspot' on your iPhone 6.

NFC is now supported, but disappointingly it's currently redundant as far as UK users are concerned: it's configured solely for Apple Pay, which is only available in the US at present.

There's still no MicroSD card expansion, and the 16GB of internal storage on our review unit was reduced to 11.6GB by iOS 8 and Apple's suite of apps. You get 5GB of free online storage with your iCloud account, which you can upgrade to 20GB, 200GB or 1TB for a monthly fee (see Apple's website for prices).

Dual-band 802.11ac wi-fi is supported, along with Bluetooth 4.0 LE and LTE mobile broadband — now with expanded coverage of 20 frequency bands. The processor is a new 20nm dual-core Apple A8 SoC running at 1.4GHz. As with the iPhone 5s, the 64-bit main processor is accompanied by a motion coprocessor, in this case the new M8, that offloads processing relating to sensor data (accelerometer, compass, gyroscope and barometer) for improved power efficiency. The iPhone 6, like its predecessor, comes with 1GB of RAM.

A feature of the A8 processor is hardware support for Apple's new Metal graphics technology, introduced with iOS 8. Designed primarily for games, but also any graphics-heavy app, Metal includes an API, precompiled shaders and multi-threading support.

Performance & battery life

As noted above, the iPhone 6 is powered by the 20nm, 1.4GHz A8 SoC, which Apple claims offers 25 percent better CPU performance, 50 percent better graphics performance and 50 percent better power efficiency than the 28nm, 1.3GHz A7 used in the iPhone 5s. To examine these claims, we ran a number of benchmarks on the iPhone 5s and 6 — and also, for comparison, on a high-end Android phone, Samsung's Galaxy S5.

The iPhone 6 delivers 11.6 percent better performance than the iPhone 5s on the Sunspider 1.0.2 JavaScript browser test, with the Galaxy S5 (tested using its native browser) separating the two iPhones:

iphone6-sunspider

Under the Geekbench 3 CPU test, the Galaxy S5 beats both iPhones on multi-core performance, while the iPhone 6 delivers a 13.9 percent better score than the iPhone 5s. The 64-bit iPhones turn the tables on the Galaxy S5 when it comes to single-core performance, where the iPhone 6 beats the iPhone 5s by 15.9 percent:

iphone6-geekbench

The AnTuTu benchmark examines several subsystems (UX, RAM, CPU, GPU and I/O). The iPhone 6 comes out on top here, delivering 16.9 percent better performance than the iPhone 5s:

iphone6-antutu

It's unwise to read too much into mobile benchmarks, but these results do indicate that the A8-powered iPhone 6 delivers an incremental speed improvement over the A7-powered iPhone 5s, and that it can more than hold its own against high-end Android handsets in terms of performance.

What about battery life? Apple claims 14 hours of talk time, 250h on standby, 11h of internet use or video playback on wi-fi and 40h of audio playback from the iPhone 6's 1,180mAh/6.9Wh battery. By contrast, the claimed times for the iPhone 5s, with its 1,560mAh/5.9Wh battery, are 10h talk, 250h standby, 10h wi-fi internet or video playback and 40h audio playback. That's a 17 percent increase in battery capacity, a 14 percent increase in talk time and a 40 percent increase in wi-fi internet time.

If the iPhone 6's battery life isn't enough for you, you'll need to consider the bigger iPhone 6 Plus, which packs a 2,915mAh/11.1Wh battery and delivers claimed times of 24h talk, 384h standby, 12h wi-fi internet, 14h video playback and 80h audio playback. The 6 Plus runs on the same A8/M8 platform as the iPhone 6, but is physically larger and heavier to accommodate the 5.5-inch screen.

Conclusion

The iPhone 6 and iOS 8 are both similar to earlier incarnations, but the new handset and the new mobile OS offer plenty of new functionality too. Taken together they make the iPhone 6 a great example of how to maintain the familiarity of previous releases while delivering significant enhancements (and iOS 8 adds many more new features than we've covered here). Overall there's enough on offer to entice existing iPhone owners to invest in an upgrade, and plenty to attract converts to the iPhone ecosystem.

Specifications

General
Form factor candy bar
Dimensions (W x H x D) 67x6.9x138.1 mm
Weight 129 g
OS & software
Software included iOS 8
Processor & memory
Clock speed 1.4 GHz
Processor model Apple A8
RAM 1024 MB
Storage
Internal 16000 MB
Display
Display technology TFT touch-screen (active matrix)
Display size 4.7 in
Native resolution 1334x750 pixels
Connections
Ports Lightning, 3.5mm audio out
Networks
2.xG GPRS, EDGE
2G GSM 850, GSM 900, GSM 1800, GSM 1900
3.xG UMTS, HSPA+
Wireless
Wi-Fi 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac
Short range Bluetooth 4.0, NFC
GPS technology
Accuracy enhancement system A-GPS
Antenna built in
GPS receiver yes, with GLONASS support
Input devices
Keyboard No
Navigation button/wheel Yes
Other on-screen keyboard, voice input (Siri)
Stylus No
Touchscreen Yes
Camera
2nd camera rear
Flash Yes
Main camera front
2nd camera resolution 1.2 megapixels
Main camera resolution 8 megapixels
Power
Battery type Li-ion
Removable battery No
Battery capacity 1810 mAh
Claimed battery life 11 h
Number of batteries 1
Standby time 250 h
Talk time 14 h
Miscellaneous
Accessories AC adapter
Expand

Prices

Price
Price AUD 869
Price EUR 699
Price GBP 449.17
Price USD 649

Topics: iPhone, Apple, Mobility, Reviews, Smartphones

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Talkback

34 comments
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  • negative

    5.0

    Smartphones are subjective. I would have included screen resolution, high price, and lack of microSD in the negatives, since I find all of them a lot more relevant than optical image stabilization or NFC. Others again would probably list the lack of file system access as a dealbreaker.
    Sacr
    • Lack of awareness does not equal lack of existence

      10.0

      Mr. negative, you are apparently unaware that the iPhone 6 DOES have NFC, and it DOES have a file system (there are very many free apps that provide access to and usage of the file system).

      As for the lack of "optical image stabilization", the iPhone 6 does have digital IS, but what is more important to photographers is the QUALITY of the photos taken. There have been many reviews (Google them!) comparing the quality of the cameras in the GS5 vs. the iPhone 6, and basically the iPhone 6 blows away the GS5 in important aspects like color rendition, and low-light photography... There's not much point in having more pixels if you end up with worse quality photos.

      The "lack of microSD" is much less important than having a choice of much more internal storage (up to 128 GB) which is MUCH faster than you would get with even the fastest SD cards. Having SD cards for storage (most people need more than 16 GB) slows down the operation of the GS5.

      Screen resolution is relative and also important. If your eyes can't detect the difference in resolution between the two screens (it is impossible for any human to see the difference unless they use a magnifying glass) then saying that one resolution is higher than the other is meaningless. But if both screens look equally sharp to the naked eye, as they do in reality, then there is a very sensible reason for not falling for a resolution race past a certain point... Processing and battery drain. The iPhone 6 has a resolution that has a real world sharpness equal to the GS5, but instead of wasting processing and battery life pushing more pixels past a certain point, Apple chose to give users a faster smartphone than the GS5 (as proven by benchmarks) and longer battery life.
      Harvey Lubin
      • Different people have different dealmakers and dealbreakers

        7.0

        ...and for me, the iPhone has too many dealbreakers. Considering that the most basic iPhone 5S (the 6 hasn't arrived here yet) costs about $1,200 USD here where I live (and a 5C about $1,000), that an SD card to make up for small memory is MUCH cheaper than the difference Apple charges for the larger capacity models, and that an SD card (especially class 6 and above) is not slow enough to significantly impair the user experience and justify the extra expense, that's a very bad cost/benefit ratio. Non-replaceable batteries are a big no-no for me - it's not just the convenience of replacing a spent battery with a charged one, it's also the fact that all batteries get old, start charging less and need to be replaced after some time, and having to go to an Apple authorised technician to do that is annoying. I would also list iTunes as a HUGE no-no - having to install that Frankenstein software to have access to my files is a pain, when with Android I can use plain Windows Explorer to do the same without installing anything.

        I don't dispute that the iPhone is a superior produt with outstanding quality, and I am no Android fanboi (there are a lot of things in Android that annoy me as well), but several factors may make all that quality less relevant. Apple's policies and design decisions, not to mention the outrageous price, have been dealbreakers for me since the first iPhone and they continue to be so. In fact, now it's even more so because today's mid-range Android phones are equivalent to the flagships of a couple of years ago and already very good, while often costing a fifth or less of an iPhone's price and offering all features I need with enough quality. It's a much better cost/benefit ratio and a very satisfactory experience for much less, with a phone that doesn't have any of my pet peeves.

        For the record, in countries where carrier subsidies either don't exist or are not very attractive, the iPhone's market share is meagre. This is the case here (Brazil), where you need to go on an extremely expensive contract (I'm talking about $200-300 USD a month!) to get a significant discount (maybe 30%-50% off the phone's unsubsidised price). Guess the iPhone's market share here? It's currently around 2% of new phones sold. Yes, only TWO per cent. Meanwhile, Android has over 90%, the rest being mostly feature phones and traces of Windows Phone and Blackberry.
        goyta
      • hi harvey

        Just a few issues with your post:

        1. You claim that I wrote things I didn't write. I didn't complain about lack of NFC and OIS, among other things
        2. Your arguments are ridiculous. You claim that being able to spend 200$ extra at the timme of purchase for an additional 112GB storage is superior to being able to expand storage by more, for less, at any point in time after the purchase.
        3. Several of your arguments are made up, and have no basis in fact. The human eye can percieve the difference between iPhone screen resolution and the resolution every high end phone had since 2013.
        Sacr
    • positive

      9.0

      Comparing the screen resolution to my Lumia 930 1080p, you can't see any benefit from the higher PPI. However, the iPhone does have better screen quality, making the colors richer and the brightness is excellent, making it very usable outdoors.
      As for price, it's all relative. This is a premium handset and you're getting a lot in terms of software like iWork. I personally don't feel that it's expensive.
      Apple will never add expandable storage as storage volume is used to define their various price points.
      I believe that most iPhone customers prefer using cloud storage.
      NitzMan
  • Old Guys Love It

    4.0

    The built in tweezers are great for pulling out ear hair!
    Mujibahr
    • LOL what a comic you are - however, the whole

      9.0

      Hair thing is a total so asinine it borders on comical. Probably invented by someone who knows about the Galaxy Note 4's issues.
      ScanBack
  • Same old Booooooring interface

    3.0

    Ugly & Boring, but It's me others may find it the prettiest one.
    Rocky2013
    • You mean like Android

      which looks like it? The only really "new" interface is WP
      ScanBack
  • And running a vastly inferior iOS release....

    6.0

    No doubt the Hardware is good but iOS 8 sucks big time.

    Here is a transcript of my conversation with Apple support regarding iOS 8 and poorly performing iPad Mini since the upgrade from iOS 7


    Thursday, October 9, 2014 09:05 AM
    Duration: 73 minutes 6 seconds
    Rosalyn:
    Thanks for contacting AppleCare chat support. My name is Rosalyn. Please give me a moment to look over your information.
    Rosalyn:
    Hi! How are you today?
    Guy:
    Very dissatisfied with the performance of my iPad Mini since upgrading to iOS 8 (iOS 8.02 update has been applied)
    Rosalyn:
    Exactly what issue have you been having with your iPad?
    Guy:
    It has become sluggish. Screen is non responsive to gestures and at times it freezes altogether . I was having none of these issues with iOS 7.1.2
    Rosalyn:
    So, you are having issues with the iPad freezing and becoming unresponsive?
    Guy:
    Correct
    Rosalyn:
    I am sorry that you are displeased with your iPad’s performance since updating to iOS 8. I am sure that you are just experiencing a software glitch that I would be happy to help you resolve!
    Rosalyn:
    Before we begin troubleshooting, can you provide me with your iPad’s serial number?
    Guy:
    Serial Number is DQTLD8N2F193
    Rosalyn:
    Give me just a moment.
    Rosalyn:
    Have you tried any steps on your own to resolve this issue? We are going to do some troubleshooting, but I do not want us to waste your time repeating steps you have already tried.
    Guy:
    I have tried a complete reset back to factory settings to no avail. I understand Apple have now stopped signing iOS 7 but is their any way I can roll back
    Rosalyn:
    Once you upgrade to an newer iOS version, reversion to a previous one is not possible.
    Rosalyn:
    When you state that you have reset your iPad to its factory settings, how did you do that?
    Guy:
    I went in to General>Reset>Erase All Content And Settings
    Rosalyn:
    That was a good step to try. A more in-depth and resolute one would be to connect the iPad to iTunes on your computer and restore the iPad as new.
    Rosalyn:
    The issue you are experiencing is clearly a software glitch. The best way to resolve any and all software issues is to restore the iPad as new using iTunes.
    Rosalyn:
    Are you familiar with that procedure?
    Guy:
    Yes I have tried that as well
    Rosalyn:
    Did you restore the iPad as new or from a backup?
    Guy:
    No
    Rosalyn:
    Perhaps I was unclear. I am asking which restore type did you employ?
    Rosalyn:
    Are you still there? Did I confuse you?
    Guy:
    I tried both. First from a backup hoping it was going to give me the option to once again use iOS 7 when the backup was made but Apple force an upgrade to iOS 8 during the restore procedure . I have also tried resetting without a backup
    Rosalyn:
    Well, Guy, if you have restored your iPad as new and did not restore from a backup following the initial restore, then you may have a hardware issue which will require that your iPad be submitted for service.
    Rosalyn:
    If you provide me with your postal code, I can give you the locations and contact information for service providers in your area.
    Guy:
    There is nothing wrong with the Hardware it is the software which is the issue. I never had any problems with iOS 7
    Rosalyn:
    You could have a hardware issue that has made your iPad respond negatively to iOS 8, causing the issues you are having.
    Rosalyn:
    If the iOS were the issue, restoring the iPad as new would have resolved any software issues.
    Guy:
    I am only glad I have not updated my iPhone 5 to iOS 8
    Rosalyn:
    Just as a mote of caution, if you have an issue with your iPhone 5 in the future and it is not updated to iOS 8, it will be ineligible for support. Your apps that update will also be optimized for use with iOS 8 as well. If you do not update your iOS, you may lose proper functionality of those, too. You may not want to update it now, but you will need to do so soon.
    Guy:
    Can't be that much of an issue. One of my friends is still running iOS 6 on his iPhone 4S and has full functionality
    Rosalyn:
    Your friend may not be experiencing any issues now, but he will. He may also have made unauthorized modifications to his iPhone that allow him to continue using iOS 6. So, if your friend ever had an issue with his iPhone, it would not be supported by Apple due to the iOS and any possible modifications.
    Guy:
    Why can't iOS be like OS X in that previous releases are still supported ?
    Guy:
    I have used Apple products since 2006 and consider myself to be a loyal customer. There is nothing wrong with the iPad Mini Hardware it is iOS 8 which is the problem
    Rosalyn:
    Guy, if you do not wish to have your iPad serviced, and you are resolved to believe the iOS is the issue, then there is not much else that can be done for you. You can submit feedback about the new iOS to our engineers to express your disdain, but reverting to a previous iOS is not an option.
    Guy:
    I refuse to pay for my iPad to be serviced when I know that it is the software that it is at fault. I have looked at various forums trying to address this issue but and many others are having problems with iOS 8
    Rosalyn:
    Guy, perhaps you would like to discuss your concerns with a senior advisor. Give me just a moment to connect you with one.
    Guy:
    Thank you
    Rosalyn:
    i am still waiting to connect with the senior advisor. It will be just another moment.
    Rosalyn:
    The senior advisor has connected and is reviewing your case now.
    Rosalyn:
    I apologize. The previous senior advisor was disconnected, and I have now connected with another.
    Rosalyn:
    We will be with you shortly.
    Guy:
    Ok
    Rosalyn:
    Just a few more moments. I will be right with you.
    Rosalyn:
    Guy, after consulting with the senior advisor, it is his recommendation that you contact a senior advisor by phone to receive more help regarding your issue. If you provide me with the country where you are located, I can give you that number, or I can help you set up a call back. Which would you prefer?
    Guy:
    I would appreciate it if they called me as I don't see why I should pay. I live in the United Kingdom and my contact number is *******
    Rosalyn:
    I can help you set up a call back online. You are chatting from a computer, right?
    Guy:
    Yes I am on my iMac
    Rosalyn:
    Give me just a moment.
    Rosalyn:
    Go to the following website: https://getsupport.apple.com/ServiceOptionAction.action
    Rosalyn:
    From that page, select the option to schedule a call.
    Rosalyn:
    If you are prompted for a case number, please reference OC1313300.
    Rosalyn:
    You can also submit product feedback about this at apple.com/feedback . We have a team here at Apple, who's entire job is dedicated to reviewing this feedback, and escalating it to the proper outlets (such as the engineers for iTunes, iPhone, iPad, etc.). So, you can rest assured that your voice will be heard! The more feedback we receive about product features, the more likely we are to implement them!
    Guy:
    Case ID is not recognised
    Rosalyn:
    The advisor with whom you speak will be able to retrieve the case notes. Just make a note of the case number to provide.
    Rosalyn:
    Now that you have the steps you need to set up your call and have your issue researched by a senior advisor, have we fully addressed your reason for contacting Applecare today?
    Guy:
    Case ID is not recognised
    Rosalyn:
    You do not have to provide a case ID to set up the call. You can by pass that, but the person with whom you speak will be able to research your casein umber?
    Rosalyn:
    *research your case number… Pardon the typo.
    Rosalyn:
    I will also email you a copy of your chat transcript in case you need to refer to it during your call.
    Guy:
    Thank you for your time
    Rosalyn:
    You are welcome! Thank you for chatting with me today! It was a pleasure assisting you! When you are ready, please close the chat window.
    5735guy
    • While as sad as that whole schtick was...

      9.0

      I have not had any issues with iOS 8 it's very responsive and very nice. Sometimes I just wonder if it's users you never know.
      ScanBack
      • Both iPhones in my household have been rendered useless by iOS8

        4.0

        My daughters (well two of them and one son) have iPhones. Both are 5S. Son had an eligible 4. He opted for my old 822 when I got my Icon. Daughters upgraded to iOS8, since the upgrade their phones have been plagued with apps failing to load, crashing and dropped calls or even an occasional lack of ability to initiate a call. We are getting the same response and the "Genius" recommended they upgrade to an iPhone 6. I backed up their data in iTunes and rooted the phones then reinstalled iOS 7. They have both decided to use their next upgrade on Nokia Phones.
        The Heretic
        • off course they have

          3.0

          and given that you have never, in any post, said anything positive about Apple or any of it's products - you clearly are one very impartial observer keen to convince the world on your biases.

          Even if you can't convince your own kids.
          paddle.
    • Why not...

      ...take it to an Apple store for the geniuses to look at?

      ...also, I understand that iOS 8 sucked for you, but reading the transcript sounded pretty reasonable to me - better than most tech-support calls I've had.
      pdq
  • Tethering on Verizon

    Does Apple still block block the wifi hotspot feature on their phones? I am considering a 6+ if wifi hotspot will work properly. I have a metered account, so Verizon allows hotspot usage, though they won't do the work of getting it to work on your phone for you. I believe Apple, like Android, doesn't let you use the wireless hotspot that comes with the phone on Verizon unless you pay Verizon more money. With Android, there are plenty of apps that Google allows on Play that will get this feature running and Verizon clearly states that anyone on a metered plan is allowed to use such apps.

    Is the only option on an iPhone jailbreaking?
    DaveJMo
    • While i use Windows Phone I do use Verizon

      4.0

      There is no special charge with my device (Icon) for using it as a hotspot. Been using it for 2 years now (Nokia 822 prior to the Icon) and have never seen a charge for use as a hotspot.
      The Heretic
      • Depends on the plan

        On my Icon it's disabled, but that's because I have the discounted single line with unlimited call/text and 2GB data for $60, which is the lowest tier on Verizon. If you have a "regular" line (don't remember what they call it) they include the hotspot.
        fawlty70
    • That is a telco issue

      mobile hotspot is an excellent feature available on most smartphones - with the better ones it is mostly seamless...
      paddle.
  • Obtainable luxury for losers

    1.0

    Money is better spent elsewhere, a $99 Nokia 635 does everything u need.

    A few car payments or mortgage payment is money better spent.
    No Agenda
    • LOL spoken like someone

      8.0

      who has never owned one. My dad has that phone - it's crap but you can stick with crap
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