Apple launches iCloud, Services, and Services status page

Apple launches iCloud, Services, and Services status page

Summary: While this information will be useful to all users, it will be of most benefit to Apple's enterprise customers as it will build confidence and help reduce IT helpdesk calls.

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One of the challenges of making the shift from the PC era into the post-PC era is keeping data synchronized between mobile devices such as smartphones, tablets, and notebooks, and static devices such as desktops.

One solution is to turn to the cloud as a way to seamlessly integrate PC and post-PC devices.  

This is exactly what Apple has done, building a whole host of services that have become the cornerstone of its OS X and iOS platforms. Owners of Macs, iPhones and iPads have access to a wide variety of services including iMessage, iCloud backup, and mail that mesh mobile with desktop.

But the problem with cloud services is that sometimes they aren't there when you need them.

In order to keep users informed, Apple has rolled out a new status page for its various cloud offerings that provide far more detail than the previous system status page did.

Each section is broken down into individual products and services. There's also a detailed timeline which covers 24 hours that shows the exact percentage of users affected and which services are affected.

This is an unprecedented level of transparency from Apple, and while this information will be useful to all users, it will be of most benefit to Apple's enterprise customers. For the average consumer cloud services downtime is an inconvenience, but for business users is can cost money. Making detailed system information available will build confidence in the services and also means users can rule out cloud services problems for themselves without having to call the IT helpdesk, thereby saving time and money.

Last month, Pacific Crest analyst Andy Hargreaves wondered whether Apple's gross profit per unit had likely peaked down, in part, to volume sales of iPad driving lower gross profit per unit of Apple product sold. Volume sales mean sales to enterprise and education markets, and a shift to these markets will invariably results in a decline in gross profits, but the upside is breaking into new and, in the long-term, very lucrative, markets. In order to make this work, Apple needs to open up and be more transparent when it comes to problems.

This new status page is a step in the right direction.

Topics: Apple, Cloud, Enterprise 2.0

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7 comments
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  • Are they still running it on AWS and Azure?

    Last year it was.
    LBiege
  • Know what would be useful?

    A link to the page in question.

    Seriously, how do you write an article about something like this without linking us to it?
    daviskyle
  • It's here

    http://www.apple.com/support/systemstatus/
    Heyward Drummond
  • What is with the Apple coverage on ZDNet?

    How come tiny things like system status pages get front page headlines but news stories about how Apple has, yet again, been caught SLAVISHLY copying others simply get ignored? The Apple bloggers like AKH, J. O'Grady, and D. Morgenstern need to do a better job of reporting on ALL the Apple news, not just the news that makes their bosses look good.

    http://www.theregister.co.uk/2012/12/13/apple_loses_patent_case/
    "After a week-long trial, the jury took just under four hours to rule on Thursday that the patents are not invalid, as Apple had asserted, "due to obviousness", and that Apple is guilty of infringing on all three in its use of the technology in its iPhones.
    ...
    For his part, Horn told Bloomberg that he believes that amount should be "substantial." "

    Substantial.

    Ouch.
    toddbottom3
    • Or...

      they could report how Apple, LG Electronics Defeat Alcatel-Lucent Patent Claims.

      http://www.bloomberg.com/news/2012-12-13/apple-lg-electronics-defeat-alcatel-lucent-patent-claims.html

      Boring.

      Truth is people want to read about Apple. You included. Everything you comment on mentions Apple, even when the article isn't even about Apple. Kooky.
      CowLauncher
  • Great

    Apple has put up a site to tell us that something is down, which, if we are trying to use it, we already know.

    Also, here is another blog telling us that we're in the "post-PC era." There is no such thing. PC's are still around and will be for a very long time -- so long as people want to do serious work.

    Have a nice day,

    Doc
    Doc.Savage
  • Post PC Era

    I am also sick of hearing about the unfounded "Post PC Era". REAL WORK requires a fullblown PC with at least 2 large monitors. You can take notes and play games with a toy, but try doing nonlinear circuit analysis on a tablet!

    Just because toys reduced PC sales, does not mean PCs are on the way out.
    lloydkuhnle@...