Apple to fix iOS 7 iMessage glitch with another update soon

Apple to fix iOS 7 iMessage glitch with another update soon

Summary: Apple admits problems with iMessage and says it a fix is coming shortly.

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TOPICS: iPhone, Apple, iOS
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Apple continues to iron out bugs in its newly released iOS 7, acknowledging a problem with iMessage, which it plans to fix in a forthcoming update.

The update should resolve an issue affecting iOS 7 devices that's been causing messages sent over iMessage to fail. iMessage kicks in as an alternative to SMS when there's a wi-fi connection available; however, users began piling onto message boards from 29 September to share complaints about outgoing messages not sending.

Apple's UK system status dashboard does not indicate problems with any Apple services over the past several days, except a one-hour period of "delays or slowness" on iMessage on 30 September affecting 10 percent of users. 

To fix the problem on iOS 7 devices, some users have suggested a turning off iMessage, resetting network settings, and then re-enabling iMessage.

Acknowledging the issue, Apple earlier today pointed uses to its troubleshooting documents while it prepares a fix.

"We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update," Apple said in a statement to the Wall Street Journal.

"In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologise for any inconvenience this causes impacted users."

The fix may come with the release of iOS 7.0.3, which supercedes iOS 7.0.1 on iPhone 5c and 5s devices and iOS 7.0.2 on older models. The update is reportedly being tested internally at Apple for an expected release next week. 

ZDNet has contacted Apple for further comment and will update the story if any is forthcoming.

Further reading

Topics: iPhone, Apple, iOS

Liam Tung

About Liam Tung

Liam Tung is an Australian business technology journalist living a few too many Swedish miles north of Stockholm for his liking. He gained a bachelors degree in economics and arts (cultural studies) at Sydney's Macquarie University, but hacked (without Norse or malicious code for that matter) his way into a career as an enterprise tech, security and telecommunications journalist with ZDNet Australia. These days Liam is a full time freelance technology journalist who writes for several publications.

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Talkback

13 comments
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  • Amazing

    It is amazing that this iMessage issue is just a small fraction of users, however the issue of iMessages not working properly under IOS7 is currently affecting everyone I know with an iPhone. I am somehow related or working with all the fraction of users that have an issue. What are the odds.
    Dean Cole
    • I've never seen it

      I'm on an iTouch 5, so it is always wifi. Yet to have an iMessage not go.
      Mac_PC_FenceSitter
    • It works for me

      But this is perhaps because I don't know you. Lucky me!
      danbi
  • Since Lion

    Apple's QA has stunk.
    baggins_z
    • What else would you expect...

      ...from a company who uses its customers as BETA TESTERS? Hmmm?
      It'sNotMe
      • Except for the fact that it doesn't

        iOS and Mavericks each had a long beta with the developers program.
        Mac_PC_FenceSitter
        • Really?

          Then maybe they need new developers. 3 updates (& counting) in 2 weeks? And major flaws at that? Keep drinking the Kool-Aid.
          IT_Fella
          • And counting...and counting...

            http://www.zdnet.com/another-lock-screen-bypass-reported-in-ios-7-7000021462/
            IT_Fella
  • I had this issues..

    The fix was to first back up, reset the phone to brand new phone. Once I did all those configurations, I loaded the back up and my imessage issues were gone. PITA but it solved my problem.
    Godmocker
  • C'mon Really?

    "We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update," Apple said in a statement to the Wall Street Journal.

    Who but Apple says a "fraction of a percent"? Just say an issue exists with iMessage and we are working on it. This holier than thou attitude that things never break or is so small a number is just getting old. If you have to make a statement about issues like this, it is a bigger deal.
    JacknifeWillie
    • percent

      100 is a percent, and 9/10 is a fraction
      danchen13
  • Found a working solution!

    Here's the best solution I found so far visionariny.com/insights.html
    jenny921
  • Problem was fixed for me by freeing memory

    I had the same problem for some time - after it suddenly showed up a few weeks ago.

    My outgoing and incoming iMessages were delayed up to 45 minutes. Some of my contacts were experiencing this problem with me - while communicating normally with everybody else.



    In my case the delay was related to two factors:

    1) the memory of my iPhone was almost completely used (100MB free)

    2) the contact I had the most problems communicating with, was the contact with the largest messaging history



    I freed 1GB of memory (by throwing out some huge game-apps) - this solved the problem.



    With hindsight this makes sense:

    -the big apps were just recently installed, hence the sudden appearance of the problem

    -the contact with the biggest message history was affected most as, obviously, during sending and receiving some data-shuffling takes place that needs swap-space, which, in my case, was severely limited.



    I hope this solutions is helpful to some of you!





    http://www.smarts-club.com
    Carsten_Berlin