Are tablets now disposable computing devices?
Summary: With the price of 7" tablets now reaching the sub-$200 level, should they be considered disposable computing devices?
So, it happened like this. It always basically happens like this. Rewind about a month ago.
Me: "Honey, I just got in the new <insert product name here> tablet I ordered to review on ZDNet. Do you want the <insert product name here> that I was using before? I'm going to travel with the new one instead."
Wife: "Um, yeah, okay."
Me: "I'm going to hand this over to you now. It's your tablet. Please take care of it, and be careful not to drop it. We now live in Florida and the entire house is floored with tile. Tablets don't like to be dropped on tile. You know what happens when we drop tablets on very hard surfaces, right?"
Wife: "I'll be careful but I'm not going to give you any guarantees."
Me: "Yeah, I don't like the sound of that."
A couple of weeks go by. My wife enjoys using her new toy without incident. In this case, it was the Nexus 7 I bought and reviewed over the summer.
I had my fun with it, and I enjoyed it for a few months, but I recently picked up the Samsung Nexus 10 to use as my new travel device. My romances with mobile devices are fleeting. There's always a new one to play with.
However, this is not the case with spouses. Replacing a spouse is a lot more expensive.
The problem with my wife is that she falls asleep in bed with her stuff. Cellphones, tablets, eyeglasses, TV remotes, doesn't matter. Before I go to bed, I put my stuff away in the cubby space in our headboard or in my nightstand dresser drawer, and if I have a chance, I also put her stuff away.
Well, this time I forgot to put her stuff away. I was watching TV in the bedroom while she had dozed off. I don't recall what it was, maybe the new dog barked at something, or the TV was too loud and it woke her up.
Whatever the catalyst for this incident was, all I know was I heard the sound of my wife waking up, ruffling her blanket, murmuring something incomprehensible, a Nexus 7 falling off the bed and hitting an Italian ceramic tiled floor, and my wife then realizing the consequences and her shouting "Oh $@#%!"
Now, the Nexus 7 was in a case. The problem is, it wasn't a terribly protective case. It was a simple, thin screen cover case that is designed to keep the device from being damaged in a piece of carryon luggage or a pocketbook or a briefcase.
And at a $200 replacement cost, I didn't think the Nexus 7 merited an OtterBox like my 64GB iPad 4, which is more than three times the price. Or my iPhone 5 for that matter.
Anyhoo, the Nexus 7 fell out of the case, the screen impacted directly on the tile, the device split open like a Gulf oyster at a New Orleans seafood restaurant, and there were shards of glass all over the floor. I picked the poor thing up.
The screen powered on, but the glass, the LCD and digitizer were toast.
Dang.
So I looked into replacement screens. Turns out, ASUS itself charges about $170 to replace the digitizer/screen/glass assembly. If I were to source the parts myself and do my own repair, the parts would cost about $140. That's not taking into account my own labor time, which I consider to be pretty valuable.
It would be easier just to buy a new Nexus 7. I originally bought the 16GB model for $249 back in July. It now sells for $199, although Google is now completely out of inventory. The 32GB model is now selling for $249 at various retail outlets and is easier to get.
The thing is, I'm not gonna buy a new Nexus 7 to give to my wife. I'm going to buy whatever new 7" tablet comes out with better technology, because these things get outdated so quickly and just around the corner, another $200-$250 tablet is going to appear that is faster, better, more powerful, more storage, whatever.
And this of course got me thinking. Have tablets now gone down in price so much, that they should be considered a disposable computing platform?
In the case of the 10" devices I'm going to say no, because most of those are in the $400 to $500 entry-level price range, and I think the lifespan of these things are expected to be around 2 or 3 years, this despite my own personal tendency to buy any new gadget that ends up on the market.
But 7" devices? With the exception of the iPad mini, which starts at $329, I'm going to have to say yes.
At $199-$250 a pop, does it even make sense to accessorize a tablet with cases and other knicknacks? I think your average person will be lucky to get 1 to 2 years out of such a device before killing the thing.
The glass on a Nexus 7 is simply a regular scratch resistant glass manufactured by Corning and it was chosen by Google to keep overall costs down. Additionally, to reduce thickness, the touch digitizer, the LCD and the glass is all one fused part, so you can't just replace the glass if only that part breaks.
Based on the reports I have read on various Internet fora, cracking the screen on Nexus 7 is not an uncommon occurance. But I suspect this is also the case with other brands of tablets that use similar construction methods and components.
That being said, I've heard conflicting reports that the new Amazon Kindle Fire HD, which costs about the same as the Nexus 7 uses the much higher tensile strength Gorilla Glass (I know for a fact that the original model did) and that would mean the screen is more durable and impact resistant than Google's product if it did.
Barnes & Noble's NOOK HD also apparently uses Gorilla Glass as well.
[Disclaimer: My employer, Microsoft, is an investor in NOOK Media LLC.]
Apple's iPad mini, which has been lambasted by the mainstream media for its much higher cost than either the Kindle Fire HD or the Nexus 7 uses Gorilla Glass 2, the very same used on their iPad 4 and iPhone 5.
Knowing what I know now, I'd have to lean toward Amazon's, Barnes & Noble's and Apple's 7" products for the more klutzy-inclined.
Have 7" tablets become disposable computing platforms? Talk Back and Let Me Know.
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Talkback
Tablets and other things...
How many people will pay a reasonable amount to have the DC jack in their laptop repaired? Many of them require a pretty complete teardown of the laptop which takes time. If you charge 150.00 to repair it, many people will choose to replace it with a new laptop instead since the prices are dropping so low.
Even desktops after a couple of years start creating issues for people if they get a bad virus infestation or something that will require a reload of Windows. Even if you charge a couple hundred bucks to do everything - recover their data, wipe the drive, reinstall Windows, load all the drivers, load the basic software such as antivirus, Reader, Flash, etc., and reload their data, they still think about buying a new desktop rather than pay that when they see the ads for a new Dell for 399.00.
As devices get more and more miniaturized and sophisticated, and the vendors make them more and more difficult to open up and repair **cough, Apple, cough ** it drives up the cost of repairs ever more quickly as prices drop just as fast, making it difficult for someone to pay a reasonable amount for a repair vs. replacement and getting better technology as well as a warranty.
Even TVs
$200 is disposable?
I thought that too...
Not disposable, just not worth repairing
These devices are hardly disposable, as that would imply that they are easily biodegradable (or at least neatly disposed of) when in fact they are the exact opposite - nasty techno-trash.
I wonder if there is any way that somebody could profitably un-manufacture electronics like tablet (or anything else). It would seem very unlikely.
Seems a bit extreme
I think the definition of "disposable" in this case should be:
-- designed to have a fairly short useful life, compared to other products using similar components; and/or
-- consumers tend to buy a replacement instead of paying to repair the item, either because a) the new version has upgraded performance, or b) the cost of repair is so close to the cost to replace the item that it makes little fiscal sense to do so.
For definition #1, we need look no further than the so-called "disposable camera": the often-invited guest to weddings over the past 10-20 years, uses the same 35mm film as most pre-digital cameras did during the same lifetime, and is only used for as long as the existing roll of film has exposures remaining. The flash and fixed-focal-length lens are about comparable to the cheap 35mm cameras that were also available, but were essentially thrown away *despite those parts still being usable*, because you couldn't load new film into them.
For definition #2, consumer electronics have pretty much become the epitome of this category. Think of the last time you took a fritzy DVD player, let alone a VHS player, to a local repair shop to fix it. At $50-$100 each, the cost of replacing the bad device with an equal or superior product (especially with the bargain Blu-Ray players now under $100 apiece) is easily much lower than the cost of actually repairing the device... and leaving those repair jobs to the dedicated hobbyists that still want to fiddle with reels of magnetic tape. The same applies for TV sets: unless the part is extremely small & cheap, or unless you're talking about a multi-thousand-dollar big-screen version, it's mostly cheaper to buy a replacement TV than to repair it.
Tablets, by my book, are definitely starting to follow definition #2. And, based on this year's marketing, Apple seems inclined to go with definition #1 as well -- otherwise they wouldn't have introduced *two* upgrades to their iPad, plus the "mini" version.
Agreed
Agreed.
I don't think it's an indication of disposable (I'd say that's more like the $20 range) as much as it is an indication that it's not worth repairing.
It all depends on your situation
For $200, you get a lot for your money and if I get a couple years out of it, I will be happy.
I wouldnt be happy if I dropped it, but I wouldnt lose sleep over it either.
Wifesposable
I don't consider $200 to be disposable, but is is "wifesposable". I would never get a $500 iPad for her, but I can hand her a $200 tablet without cringing.
I don't get the "needing a new tablet" urge all the time though. My original iPad still does just fine for any purpose that I put it to.
Hate the Concept of It
But of course, some of the burden must fall on the brands themselves. Please, for the sake of our environment and all -- design your products with flexibility and paths to upgrades. Yes, Apple, that means you too.
I'd rather buy a product that's well designed and well made. Let the batteries be changeable. Charge me for software upgrades. You can still make money that way, right?
But not ALL of your money!
As far as tablets being disposable, I've yet to discover a driving need for one in the first place. I suppose I would replace my Kindle with one if that ever broke. But yeah, I'd say they are disposable, just like my printers have become. In the last two years, I've filled up a landfill with 3 Epson multi-function printers. Sometimes the software goes bad. Sometimes the waste ink tank is full. It is very nearly the point of being cost-effective to replace when the ink runs out! A full load of ink is about $75 and a new device costs $99 (and comes with a full load of ink). There is no point at all to have it serviced when something goes bad.
I once replaced a screen on a PDA...$280 on a $400 device. While some savings are realized over the cost of total replacement, there is the fact you are throwing new money at old hardware. If you depreciate that hardware over a normal useful life -- say, 3 years for most devices, or 6 months for an iToy (don't be a lame bastard now!); it's pretty easy to determine whether you are better off repairing or replacing the device.
$199
But I wouldn't consider a 7" tablet disposable.
Cheap devices are disposable...
Many of these devices were not made to be repaired.
I don't know about the gorilla glass 2, but gorilla or normal glass breaks and shatters easily.
Never really understood why the love for glass on phones and tablets, a few scratches on a fingerprint covered screen are irrelevant. Acrylic would probably be a better option... I guess people like to look at their immaculated toys.
Acrylic gets clouded over time
Protecting the environment
We're all conditioned to want low low prices and (perceived) value
Interesting
Oh and no
So you think repair cost is justified?
Who said anything about repair.
Realistically, the iPad and iPhones do this very thing in their markets but, the Nexus 7 he has is 100x easier to fix than either of those devices.