34% of IT spending will go towards supplier-customer interaction

A new Yankee Group survey found that 34% of I.T. spending this year will focus on outward-facing applications that improve customer and supplier interactions.

A new Yankee Group survey found that 34% of I.T. spending this year will focus on outward-facing applications that improve customer and supplier interactions. Internally focused applications, such as human resources and sales automation, are expected to grow only 0.4% this year, while external applications are set to grow 7%.

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