70% of Indian business process outsourcing companies to die within the next few months

70% of the top 15 Indian business process outsourcing start-ups will cease to exist in the coming months, Gartner said. Offshoring customer service will not be as widespread as expected.

70% of the top 15 Indian business process outsourcing start-ups will cease to exist in the coming months, Gartner said. Offshoring customer service will not be as widespread as expected. In 2005, it is expected to be less than 2% of the total and will grow only to less than 5% in 2007. Through 2007, 80% of organisations that outsource customer service and support contact centres with the primary goal of reducing cost will fail.

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