90% of e-tailers with offline presence offer store pickups

E-Tailing Group surveyed online retailers offering in-store pickup. 90% of merchants provided free shipping to the store for pickup versus 88% in 2004. 67% offered same-day pickup versus 63% in 2004. Merchandise was ready and waiting 87% of the time versus 75% in 2004. 73% of store associates located the ordered products quickly.