ACA to start monitoring Hutchison performance

Customers wanting independent scrutiny of Hutchison's third-generation mobile network performance will soon get it, with the Australian Communications Authority planning to kick off monitoring from next year. According to the ACA's Telecommunications Performance Monitoring Bulletin, the regulator has started discussions with Hutchison on future monitoring arrangements for its '3' network.

Customers wanting independent scrutiny of Hutchison's third-generation mobile network performance will soon get it, with the Australian Communications Authority planning to kick off monitoring from next year.

According to the ACA's Telecommunications Performance Monitoring Bulletin, the regulator has started discussions with Hutchison on future monitoring arrangements for its '3' network.

Hutchison is expected to start reporting to the ACA in early 2005 on the network's drop-out and congestion performance for voice calls.

Hutchison said recently its monthly churn rates for the 3 business sat "well within industry benchmarks" at 1.1 percent for the period of operation, while the average national dropped voice call rate had declined to two percent due to "network enhancements and improvements in software and network optimisation".

The company said it was on track to complete the peripheral build of more than 200 network sites this year, bringing the total number across the licence areas to 2,000.

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