An unhappy Office Live customer

Recently a customer of Microsoft Office Live contacted me with some concerns. Tim MacKay of Medical Technology Associates wrote of his Office Live experiences: "Eight weeks ago I received my beta invitation.

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Recently a customer of Microsoft Office Live contacted me with some concerns. Tim MacKay of Medical Technology Associates wrote of his Office Live experiences:

"Eight weeks ago I received my beta invitation. At that time I initiated my domain transfer to MS Live. Now, eight weeks later my domain, and all the e-mail accounts attached to it, are now down/in limbo/useless. Microsoft’s hosting partner has no clue as to what is going on and, for the most part, denies even any knowledge of their role. MS Live Support, while sounding sympathetic, has been unable to accomplish anything (and they have alluded to major problems in this area and with e-mail accounts)."

I'm not sure of the specifics of Tim's case, or what Microsoft's side of the story is. As far as I know this is an isolated incident. But I'd be interested to hear feedback from other early Office Live customers. How has the experience been for you?

Update: Office Live has an FAQ on their blog and one Q&A seems relevant to the domain transfer issues Tim is experiencing:

"Question: How do I transfer my domain to OfficeLive.com and what exactly does that mean to me?

Answer: You can in fact transfer your existing domain name to Office Live. The process is quite simple, and is described here. One of the things to note though is that if you transfer the domain to be hosted by Office Live that will mean we change several settings with the domain registry to match our servers. We don't allow advanced management of domains registered with our system; Office Live domains are meant to work only with Office Live web sites and Office Live e-mail accounts. Also, several people have asked me specific questions about the status of their domain transferring to Office Live. Sadly the process doesn’t always go smoothly, domains can be locked for a variety of reasons. My best answer at this time is to go through Support and make sure they are aware of the specific issue you are seeing. We are working to make this process easier and more robust in the very near future."
(emphasis mine)

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