Apple earns a place on Chinese blacklist

Summary:Guangdong's watchdog has placed Apple on a "company integrity" blacklist due to after-care and policy concerns.

The consumer watchdog based in the southern province of China, Guangdong, has included technology giant Apple on a "company integrity" blacklist.

apple customer consumer blacklist china

The company's after-sales service policies has come under fire from the China Consumer Association (CCA), who researches and monitors company and consumer policies affecting Chinese customers. Described as "unfair", National Business Daily reports that strong customer dissatisfaction within aftercare has resulted in numerous complaints.

The China Consumer Association released a report documenting an investigation into the support structure and policies of the popular technology developer last week.

The report focused on a number of complaints made during the first half of 2012, including the case of a customer named Wang -- who needed his iPhone 4 repaired. Although it was within the official warranty period, Apple replaced the parts but refused to renew the warranty.

The Chinese report singled out a number of electronics companies that maintain "poor" after-sales care -- including some that refuse to offer such a service altogether.

The CCA has previously branded Apple's policies as "unfair", and some critics suggest that recent policy changes made by the company to alleviate some of their customer's dissatisfaction is not enough. Pointing to a clause in Apple's repair policy, according to National Business Daily, it apparently states that the technology giant is able to use old, spare parts to repair dysfunctional devices -- and as users must hand defective parts back to Apple, suspicion exists that these parts may be repaired as part of the system, to be used once more.

The China Consumer Association raises the point that potentially, Apple's current policies may impede on Chinese consumer rights and protection laws. Apparently, there has also been cases of complaints made against the company due to product damage occurred in transit -- which Apple takes no responsibility for.

There are currently no official Apple stores within the southern province of Guangdong, although recent rumors have suggested that new stores may soon be appearing within Shenzhen and Guangzhou. The nearest outlet is currently located in Hong Kong.

Topics: Apple

About

Charlie Osborne, a medical anthropologist who studied at the University of Kent, UK, is a journalist, freelance photographer and former teacher. She has spent years travelling and working across Europe and the Middle East as a teacher, and has been involved in the running of businesses ranging from media and events to B2B sales. Charli... Full Bio

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