Apple tweaks EU two-year warranty policy

Summary:The warranty has been tweaked to accommodate consumer groups' concerns in Belgium, France, and Germany.

Image: CNET

What happens when your Mac, iPhone or iPad breaks? You take it to the Apple Store. For those unlucky enough to have suffered a fault, a crash or a smash after the one-year warranty is up, the blue- shirt wearing retail store lackey will perform last rites on the device and offer a new device — at the full retail.

But following an investigation by Italy's regulators, this was found to have been in breach of EU consumer law, which offers a standard, mandatory two-year warranty. Apple was fined €900,000 ($1.2m) by the authorities, and lost a subsequent appeal. 

Between the to'ing and fro'ing by the European Commission, whose Justice Commissioner intervened earlier this year  in the ongoing tussle with Brussels , existing laws were proven "solid," and there are no plans to change them.

In its latest step to comply with EU law in its various member states, Apple has updated its policies in Belgium, France, and Germany [PDF] to clarify certain key points of its warranty program. 

The clarifications change the wording in Apple's one-year warranty to include free repairs and replacement to accommodate the mandatory two-year policy — the same move Italy took last year.

Topics: Apple, EU


Zack Whittaker is a writer-editor for ZDNet, and sister sites CNET and CBS News. He is based in the New York newsroom. His PGP key is: EB6CEEA5.

zdnet_core.socialButton.googleLabel Contact Disclosure

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.