Apple: 'We apologize'
In a profusely apologetic e-mail letter, Apple (Nasdaq:AAPL) said that "after a good night's sleep and digesting emails from many upset customers, we have decided to reverse this decision."
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After calling the Apple Store "and waiting 38 minutes," Baldwin said he was told that his order had been reinstated and, along with other advance orders, moved to the head of Apple's production and delivery queue.
Baldwin said he was also told that he would be charged the original price for the 450MHz G4 -- not the higher prices Apple announced on Wednesday for all future orders.
"I'm eager to have it, but I'm still ticked at what happened," he said.
Apple Store's letter:
The letter from the Apple Store reads:
Dear Valued Apple Store Customer,
Yesterday the Apple Store decided to cancel all G4 orders placed before October 13. After a good night's sleep and digesting emails from many upset customers, we have decided to reverse this decision. Please give us an opportunity to reinstate your order.
If you ordered a Power Mac G4 configured with a 500 MHz processor prior to October 13, you can choose either the same configuration with a 450 MHz processor at $350 less than your original order price, or you may substitute any other configuration with a 450 MHz processor at the original prices in effect before October 13.
Please call us at the Apple Store at 800-MY-APPLE for assistance in reinstating your original order. We apologize for any inconvenience we may have caused you.
Sincerely,
The Apple Store
Benefit to advance orders
Apple did not immediately return a telephone call requesting comment Friday.
Customers who didn't place advance orders, however, will apparently pay hundreds of dollars more for similar systems.