Australia Post reveals self-serve tech

Summary:Australia Post has today responded to the enormous increase in the volume of overseas parcels by introducing new self-service options, including 24-hour, electronic parcel lockers and self-service checkouts.

Australia Post has today responded to the enormous increase in the volume of overseas parcels by introducing new self-service options, including 24-hour, electronic parcel lockers and self-service checkouts.

Parcel locker

A self-service parcel locker.
(Credit: Australia Post)

The new service offerings from Australia Post will see 24-hour self-service parcel lockers deployed, which allow packages to be held securely in a convenient location, until it can be picked up by the recipient.

The parcel recipient chooses where they would like the package delivered, and they receive an SMS notification when the parcel is ready for collection from the secure drop point.

The lockers are being trialled at 24 locations around Australia's eastern capital cities, Brisbane, Sydney and Melbourne, with more promised by the end of the financial year.

Australia Post will also trial five self-service BillPay and parcel post checkouts where customers can pay for postage and take care of barcoded bill payments without having to wait in the infamous post office queue.

The postal service will also introduce a new online label-printing service to make sending online purchases easier, a concept store in Victoria with a dedicated online shopping area complete with collection kiosks and self-serve terminals, as well as extended trading hours at its retail post offices.

Self-service kiosk

A self-service kiosk.
(Credit: Australia Post)

The changes, announced today by Australia Post CEO Ahmed Fahour, are in direct response to the internet shopping explosion that has seen parcel volumes increase by 10.9 per cent over the last financial year.

Australians are receiving more parcels than ever, and many of our customers are rarely at home during the day and find it increasingly hard to get to a post office," Fahour said.

"This is the biggest change Australia Post has ever made in our parcels business since it was set up many decades ago. It will allow us to introduce more services to complement those we continue to offer, such as home delivery and parcel collection at the post office," he added.

Supermarket giant Coles recently began trialling a similar system, where its Coles Online customers could order their groceries online and have them delivered to a refrigerated self-service locker at a Coles Express petrol station. Customers show photo identification to the station attendant, and are given a physical key to open their locker.

Topics: Browser, E-Commerce, Emerging Tech, Enterprise 2.0

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A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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