The Department of Foreign Affairs and Trade (DFAT) has said that it expects the Passports.gov.au website to return later today after close to a week of being offline due to a hardware failure.
The service is still currently down at the time of writing. However, the department told ZDNet today that it is expected to be back up later in the day.
"Passport online services are expected to resume later today," a spokesperson said.
The spokesperson attributed the outage to a "critical hardware failure", and said that the department's service delivery partners are working "around the clock" to ensure that the services would be back up.
While the outage means that people cannot access online application forms, check the status of their application, or process payments, the DFAT spokesperson said that applications for Australian passports are still being processed within 10 days, and people can call the Australian Passport Information Service on 13 12 32 to obtain a pre-completed online passport renewal form until the website is back up.