AWS promises better communication after outage

Summary:Amazon Web Services has apologised for the outage that lasted almost a day and has promised to keep customers better informed in the event of future incidents

Amazon Web Services apologised on Friday for an outage that lasted more than a day and took some services offline.

Alongside its apology for the outage in the US on 21 April, the company stressed its intention to provide better communications with customers. "We would like our communications to be more frequent and contain more information," Amazon Web Services (AWS) said in a statement. "We understand that during an outage, customers want to know as many details as possible about what's going on, how long it will take to fix, and what we are doing so that it doesn't happen again."

In addition, Amazon is providing a 10-day credit for 100-percent usage for elastic block stores (EBS).

For more on this ZDNet UK-selected story, see Amazon Web Services apologizes, promises better communication, transparency on ZDNet.com.


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Topics: Cloud

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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