BBC fixes iPlayer streaming glitches

Summary:The BBC has remedied two issues with its iPlayer streaming service that were causing problems for people trying to stream content, often returning "insufficient bandwidth" or "this content is not available" error messages.ZDNet UK contacted the BBC in response to reports that users were struggling to stream on the iPlayer, but a spokeswoman said that it had previously been unaware of the issues and had received no direct complaints.

The BBC has remedied two issues with its iPlayer streaming service that were causing problems for people trying to stream content, often returning "insufficient bandwidth" or "this content is not available" error messages.

ZDNet UK contacted the BBC in response to reports that users were struggling to stream on the iPlayer, but a spokeswoman said that it had previously been unaware of the issues and had received no direct complaints.

However, she then confirmed to ZDNet UK on Friday that, following the enquiry, the iPlayer technical team had identified two problems responsible for the poor streaming performance. Users had been reporting issues across a variety of different platforms, including PCs, and PlayStation 3 and Wii gaming consoles.

"There have been a couple of problems for some users who upgraded to Flash 11. It looks like there was a bug at Adobe's end. It was resolved on Thursday afternoon," the spokeswoman said.

The crux of the problem was that Adobe had set the local file storage capacity to zero, meaning that the iPlayer was unable to set a Flash cookie, resulting in an inability to load files or interrupted playback, she added.

However, separately to this problem, the iPlayer service had also been suffering from a "media availability database issue" which resulted in some programmes saying that the content was unavailable, the spokeswoman added.

Topics: Mobility

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