'Blackouts' during protests highlight mobile connectivity issues in Brazil

Summary:A lack of connectivity during anti-government demonstrations was experienced in capitals across the country.

As Brazilians take on the streets in what has become the biggest wave of anti-government protests in the country for a generation , mobile phone service "blackouts" were experienced in several locations where demos took place.

The incidents raised further questions around the unpreparedness of operators to cater for large events. In São Paulo, for example, the 3G network coverage dropped at the starting point of the latest large protest, affecting several thousand participants.

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A Facebook post by Greenpeace Brazil, saying its protest reporting could not continue due to the lack of 3G coverage.

Three of the biggest mobile operators in the country — Claro, Tim, and Vivo — told technology website Olhar Digital that the issues were due to the number of users simultaneously accessing the network in the same area. But issues were also faced in other places where the number of protesters was not nearly as huge as in São Paulo: Technology blog Tecmundo reported that in Curitiba, a much smaller capital, many users were also struggling to make calls, send text messages, or access the web.

The incident even sparked rumors that the military police had been using signal blockers to deliberately create communication problems for the protesters, who could not contact their peers or post content about the events online.

To work around the lack of connectivity, protesters who could get intermittent access to the web began to ask people who live or work in the area to open up access to their wi-fi networks. A collaborative map also helped protesters find open wi-fi hotspots.

Conspiracy theories aside, the mobile coverage "blackouts" highlight a problem that is just not showing signs of improvement. Mobile telephony in Brazil is not only among the most expensive in the world, but also plain inefficient; I am constantly reminded of that when my signal drops during a phone call, when I get my service interrupted for hours for no reason at all, when I have to pay roaming charges for making calls within the same state where I am based. The list goes on.

Since we are protesting about all the problems Brazil has been sweeping under the carpet for years, how about we add that to the list? Because I am personally tired about paying a fortune for a service I just don't get — and I'm sure many Brazilians will agree with me.

Topics: Mobility

About

Angelica Mari is ZDNet's Brazil Contributing Editor. She has relocated to Brazil, her home country, in 2011 after living and working in Europe for a decade. She started her professional life when she was 14, as a software trainer coaching executives at major Brazilian companies until the age of 17, when she started writing professionally.... Full Bio

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