BMC Software on Tuesday launched new versions of its MyIT, AppZone and Remedyforce and retooled the user experience to revolve around social, mobile and gamification.
The releases serve as another indication that enterprise software vendors are stepping up their focus on user interface and experience.
For BMC, the mobile-friendly interfaces are designed to make information technology service delivery easier and more akin to what consumers see with their applications.
MyIT 2.0 aims to cut down on forms, answer questions via crowdsourcing and present visual navigation of floor plans. AppZone, an enterprise app store, and Remedyforce include mobile experiences.
Among the key items:
- MyIT 2.0 includes a self service app that resembles social networking applications. Tickets and forms are replaced by real-time online messaging and answers via social posts.
- AppZone 2.0 added commenting, rating and app sharing for enterprise customers.
- Remedyforce's Winter 2014 release adds MyIT 2.0 and AppZone 2.0 integration and a new user interface.