CA launches cloud IT service management tool

Summary:According to CA, Cloud Service Management is one of the first built from the ground up to revolve around a configure and don't code approach.

CA Technologies on Tuesday launched CA Cloud Service Management, a cloud-based mobile friendly IT service management tool, that marks the first major product launch under CEO Mike Gregoire.

According to CA, Cloud Service Management is one of the first built from the ground up to revolve around a configure and don't code approach. CA is trying to automate as much as service and resource provisioning as possible with a consumer user interface that integrates with business processes.

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Q&A: CA CEO Gregoire at the one-year mark

The big picture here is that IT service management is often the front end window to employees and other functions such as HR. For instance, ServiceNow is building out from IT to other business units.

CA's new tool includes the following:

  • A mobile friendly user interface;
  • A user interface overhaul that's consumer friendly;
  • Drag and drop workflows;
  • In-app guidance tools to accelerate the setup;
  • Asset management and discovering;
  • Self service reporting and dashboards.

CA plans to launch the cloud service management tools at an event that'll feature demonstrations, executives and customers.

Topics: Cloud, Enterprise Software

About

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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