Cable problems linger at Optus

Optus@Home users are still having problems accessing international sites, on the back of the Southern Cross cable severance two days ago.

SYDNEY (ZDNet Australia)--Optus@Home users are still having problems accessing international sites, on the back of the Southern Cross cable severance two days ago.

Problems resurfaced last night, although Optus@Home was coy to divulge what the root cause of the difficulties were.

“It's a problem with Southern Cross and we expect it to be resolved hopefully today,” Paul Cameron, director of technical operations, Excite@Home Australia, told ZDNet by email.

When contacted by ZDNet, Southern Cross Cable Network’s Ross Pfeffer said he found the comment from Optus@Home “surprising”.

”We’ve found no evidence of anything being wrong,” Pfeffer said, after investigating the claims. “The service has been running un-interrupted since it was restored 12-15 hours after the cable break.”

Pfeffer said if there were continuing problems “we’d want to know about it” and said he would be investigating Optus@Home’s claims further.

According to Southern Cross Cable Networks there is a repair ship on the way to the site where the cable was cut, 20km off the Sydney coastline, and it expects the main cable to be repaired within four to seven days. Internet traffic is currently being re-routed to a back-up cable.

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