No chance of falling asleep at the VMware conference thanks to Capita's Shaymus Kennedy. He works out of the financial services side of Capita in Dublin and proved a good spokesman for VMware. Capita have been using VMware for three years now and seeing very good results from it. But Kennedy was no, unthinking spokesman for VMware, pointing out, amongst other things, the poor support from the company for some time before it got it sorted out. But he had no doubts about the results, citing server utilisation rates of around 5 to 15 percent prior to virtualisation, that are more like 68 percent now. More from Kennedy tomorrow, but one take away was that the only way to succeed in virtualisation was to spend 80 percent of the effort on preparation and 20 percent on implementation. For that reason, "don't expect quick paybacks", he said. There are some, but the best will be achieved across a longer timescale, he said.