The startup's mission is to streamline technology costs through cloud-based incident tracking, end user self-service, configuration, change management and release management functionality.
For Beetil, it's a call to the major leagues, where the IT service desk provider can take a crack at Citrix's formidable customer base.
For Citrix, it's an expansion of its GoToAssist cloud-based support product line. Another tool in the remote support toolbox, so to speak.
The deal's pretty simple: the tiny Beetil team will join Citrix immediately; CEO Dan Lee will report to Elizabeth Cholawsky, VP and GM of Citrix's IT Support group. The actual terms of the acquisition were not disclosed.
"We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework," Lee said. "We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket."