Comcrash Internet service outages a bad omen for VoIP customer support?

As our Jim Hu reported late yesterday, Comcast's Internet access service has experienced two major national outages in the last six days. Page requests would repeatedly time out. Problem with Comcast's Domain Name Servers.

Seemed to be a bit sluggish last night as well.

What's this got to do with VoIP, and the prospects for Comcast's Digital Voice service?

On one hand, not much. The communications infrastructure Comcast has built out with VoIP does not involve traffic across the Internet, but through Comcast's proprietary network.

On one hand, a lot. Jim's article noted the frustration of several users, who, puzzled by the breakdowns and time-outs, either called Comcast or looked to their Web site for some insights. Assuming, of course, they could get to the site.

Common complaint: inaccurate or misleading info.

In my opinion, this was not deliberate, but yet another sign of Comcast's endemic customer service problems.

Read the quote in Jim's piece from the Comcast spokesperson. She seemed to imply a random pattern as to where outage information is conveyed.

Speaks of lack of organizational control.

Once again, I state my case.

If this is the way Comcrash plans to "support" VoIP, then...

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