Microsoft Office 2000 is evaluated for user-productivity benefits, lower cost of ownership across its global operation, and for multilingual deployability.Credit Suisse First Boston, a leading global investment bank with 14,000 employees working in some 30 countries, plans to implement Office 2000 across its entire organization.
This case study summarizes some of the reasons why Credit Suisse decided to make the move, including the critical knowledge management tools Office 2000 will provide for employees and its ease of deployment in a multilingual environment.
Credit Suisse First Boston (CSFB), is a leading global investment bank and an early adopter of Microsoft Office 2000. After evaluating Office 2000 and finding that it will provide needed solutions to their business needs of reducing the complexity in supporting a multi-national organization, and providing end users with data analysis tools, Credit Suisse's plans are to implement the suite across its entire organization.
Credit Suisse First Boston plans to roll out Microsoft Office 2000 to help reduce the complexity of running a large and sophisticated multi-national financial organization.
Bank management expects that Office 2000 will ease deployment complexity for a multilingual environment. It is also counting on administrative features such as self-repairing applications and easy-to-use "roaming" capabilities to ease administrative overhead.
|Microsoft Software Used:
Microsoft Office 2000
Microsoft Windows NT Server
Microsoft Windows NT Workstation
Office 2000 strongly supports the global nature of the bank's business. "Our testing and evaluation of Office 2000 has given us a high degree of confidence in its reliability and benefit. The solution offers significant opportunities for the bank's competitiveness, for staff productivity, and for reducing the total cost of desktop ownership," said Saggers.
The bank sees some of the key business benefits of Office as support for "roaming users," who will be greeted by their personal Office settings wherever they log on. The multilingual capabilities such as language-intelligent spell checking and grammar aids are valued too.
CSFB also appreciates the improved knowledge management and Web-enabled collaboration between its international offices. Furthermore, the facilities for faster and more cost-effective delivery of custom Office 2000-based applications to serve user needs are seen as powerful, longer-term advantages once development teams are fully up to speed with these capabilities.
Office 2000 offers the bank increased opportunity for cost-effective centralized deployment by enabling the rollout of a multilingual working environment on top of a standard Windows NT configuration.
Providing increased control over users' desktops, self-repairing applications, and the facility to customize Help and "alert" texts to CSFB's business will reduce users' reliance on the help desk and thus benefit support resources.
Credit Suisse First Boston (CSFB) is a subsidiary of the Credit Suisse Group. CSFB provides comprehensive financial advice, capital raising services, and financial products for users and suppliers of capital around the world. It is one of the world's largest securities firms in terms of financial resources, with approximately US$6.7 billion in revenues, US$7.1 billion in equity, and US$291 billion in assets at the end of 1998.
Using Microsoft Installer technology, OS Integration and the bank are working on customizing installations for different countries, offices, and departments to ensure everyone is delivered the desktop and facilities they need.
OS Integration is also helping the bank to ensure that configurations are then deployed to the right desktops and mobile computers, at the right time.