Defining IP Telephony Quality Metrics

As IP telephony solutions gain more features, organizations are having trouble defining metrics for measuring the end user quality of experience (QoE).

As IP telephony solutions gain more features, organizations are having trouble defining metrics for measuring the end user quality of experience (QoE). In a report published today (client-registration required), the META Group's Bjarne Munch advises that before deploying IP telephony, organizations should first come up with a list metrics based on three levels--voice quality, performance, and service quality, agree on them with business users, and then use the list to identify both the right solution and the required operational and management tools.

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