Defining IP Telephony Quality Metrics

Summary:As IP telephony solutions gain more features, organizations are having trouble defining metrics for measuring the end user quality of experience (QoE).

As IP telephony solutions gain more features, organizations are having trouble defining metrics for measuring the end user quality of experience (QoE). In a report published today (client-registration required), the META Group's Bjarne Munch advises that before deploying IP telephony, organizations should first come up with a list metrics based on three levels--voice quality, performance, and service quality, agree on them with business users, and then use the list to identify both the right solution and the required operational and management tools.

Topics: Networking

About

Christopher Jablonski is a freelance technology writer. Previously, he held research analyst positions in the IT industry and was the manager of marketing editorial at CBS Interactive. He's been contributing to ZDNet since 2003. Christopher received a bachelor's degree in business administration from the University of Illinois at U... Full Bio

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