It's time to define IT project success in clear, operational terms. Building on this post, here are four criteria for defining a successful IT project:
- The finished software meets planned scope and specifications, with a reasonable level of quality
- The project is completed more or less on time and within budget
- The software solves the business problem for which it was intended
- Users adopt the software according to plan
These criteria capture dimensions related to project management, business fit, and usability. Notice that technology is not included as a factor, since this definition assumes technology is the support vehicle for delivering the all-important business benefits.
Please leave lots of comments with your opinions on this definition of IT project success. I suspect this set of criteria will be controversial, but we need a starting point.