Dell announces a battery recall info page

You probably know by now that Dell has issued a massive recal for lithium-ion batteries manufactured for them by Sony and sold over the last two years that may be prone to overheating and spectacular incendiary displays. Dell just announced on their Direct2Dell blog and in a press release that, by 1:00 a.m. Central time tomorrow, a web page will be posted that will provide informaton to help customers asses whether they are affected.

You probably know by now that Dell has issued a massive recal for lithium-ion batteries manufactured for them by Sony and sold over the last two years that may be prone to overheating and spectacular incendiary displays. Althought the recall has been written about extensively, no solid information about which batteries are affected has been made available. Dell just announced on their Direct2Dell blog and in a press release that, by 1:00 a.m. Central time tomorrow, a web page will be posted that will provide informaton to help customers asses whether they are affected.

Here is information contained in the release:

The recalled batteries were sold with the following Dell notebook computers: Dell Latitude(TM) D410, D500, D505, D510, D520, D600, D610, D620, D800, D810; Inspiron(TM) 6000, 8500, 8600, 9100, 9200, 9300, 500m, 510m, 600m, 6400, E1505, 700m, 710m, 9400, E1705; and Dell Precision(TM) M20, M60, M70 and M90 mobile workstations; and XPS(TM), XPS Gen2, XPS M170 and XPS M1710. The batteries were also sold separately, including in response to service calls. "Dell" and one of the following are printed on the batteries: "Made in Japan" or "Made in China" or "Battery Cell Made in Japan Assembled in China." The identification number for each battery appears on a white sticker. Customers should have this number available when they contact Dell to determine if their battery is part of the recall.

Dell sold or provided these batteries with the notebook computers, as part of a service replacement, and as individual units from April 1, 2004, through July 18, 2006. The computers with these batteries sold for between $500 and $2,850 (US) and individual batteries sold for between $60 and $180 (US).

Customers should contact Dell to determine if their notebook computer battery is part of this recall. Please visit the firm's Web site at www.dellbatteryprogram.com beginning at 1 a.m. Central Daylight Time Aug. 15 or call toll-free at 1-866-342-0011, Monday through Friday, 8 a.m. to 5 p.m. Central Time. Customers may continue to use the notebook computers safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power the system until the replacement battery is received. Customers can also write to: Dell Inc., Attn: Battery Recall, 9701 Metric Blvd., Austin, Texas 78758.

 If you use a Dell laptop and either bought a spare battery or had one replaced as part of a service incident, check this out right away.

Newsletters

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
See All
See All