Don't overlook supporting software features

VoIP is a services business. Not only in the broader view, but in the feature set for supporting software.

VoIP is a services business. Not only in the broader view, but in the feature set for supporting software.

That's why I'm interested in some of the new features included in VoIP call recording and monitoring software Telrex's new CallRex Version 3.0.

Many if not all of these services are available in other calling software solutions for IP PBXs, but when you have them all in one package, it may be worth a second look.

We're talking about look-back call recording,the ability to export multiple calls, improved trigger filtering, automatic deletion of recorded calls according to pre-defined criteria andremote polling of recorded phone calls.

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