EE network back after 13-hour outage 'gremlins'

Summary:EE says a "small proportion" of its 24.9 million users were impacted by overnight outage. Still got problems? Try turning your phone off and on again.

Thirteen hours after mobile operator EE first reported "gremlins" affecting its systems, the carrier says that its networks are now back up and running.

The glitch appeared to have affected voice, text, and data services in a large swathe of the UK. According to Downdetector, incidents of service disruption have been reported since about 6:30pm on Wednesday, extending from London to Edinburgh.

Other areas Downdetector received service disruption reports from included Manchester, Birmingham, Glasgow, Leeds, Nottingham, Sheffield, Leicester, and Liverpool.

EE's community manager told affected subscribers that at 5am the carrier's engineers had reset the network systems that caused the problems this morning. However, some customers in affected areas were still reporting issues accessing data at 9am.

"Last night's technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service. We apologise for the inconvenience caused to those customers affected," EE said in a statement to ZDNet.

EE has also advised customers to restart their devices to resume normal service if they are still having issues with their service.

In its most recent set of financial results, the company listed 24.9 million mobile customers — two million of which were subscribed to 4G services. EE launched in October 2012 and has had a fairly smooth run since initial teething problems that caused extended network issues in the first months of operation

The company recently revealed a new roaming deal for its 4G subscribers, allowing them to get access to LTE networks in France and Germany, with more countries to follow later this year.

Read more on EE

Topics: Mobility, EU, United Kingdom


Liam Tung is an Australian business technology journalist living a few too many Swedish miles north of Stockholm for his liking. He gained a bachelors degree in economics and arts (cultural studies) at Sydney's Macquarie University, but hacked (without Norse or malicious code for that matter) his way into a career as an enterprise tech, s... Full Bio

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