Email still tops social media for online marketing, study says

Summary:Good old-fashioned email -- polluted as it is -- still tops social media for reaching and maintaining high-value customers.

Over the past couple of years, in a world drenched with talk about the communicative power of social networks, one can be forgiven for thinking email is as passe as phone booths. Yet, a new study finds that email continues to trump social media channels for reaching online customers and markets.

Photo credit: Joe McKendrick

Good old-fashioned email -- a medium tainted and polluted with all manner of online pharmacy scams, Nigerian oil fortune hoaxes, and phishing galore; considered a daily time sink -- is still providing the biggest bang for the buck for organizations seeking to reach and maintain high-value customers.  That's the finding of a new study from Custora, which estimates that customer acquisition via email has quadrupled over the last four years:

"Email marketing has been a growing trend in e-commerce, with an increasing number of retailers building communities and collecting email addresses, then converting those 'members' into customers. Organic search continues to grow as a reliable channel, (accounting for nearly 16% of customers acquired) reinforcing efforts to complement products with relevant and informative editorial content along with investing in search engine marketing."

Email also carries a higher customer lifetime value (the future profit a company expects to earn from a customer throughout his or her relationship with the business) than social media channels. Email delivers a CLV about 12 percent higher than the average -- versus Facebook with one percent and Twitter at 23 percent  below the average return.

Custora's findings are derived from data spanning 72 million customers from 86 U.S. retailers across 14 industries.

This post was originally published on Smartplanet.com

Topics: Innovation

About

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. Joe is co-author, along with 16 leading industry leaders and thinkers, of the SOA Manifesto, which outlines the values and guiding principles of service orientation. He speaks frequently on cloud, SOA, data, and... Full Bio

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