If your company is contemplating contracting with a consumer-class VoIP provider, you better have your flip end covered with a really excellent Service Level Agreement (SLA).
Well duh. We've known this for awhile, but a new Nemertes Impact Analysis I've just received underscores a potential obstacle to a consumer-class VoIP SLA. If your VoIP company is a VoIP specialist, they may not really be in the position to offer, and then guarantee, your organization an SLA.
Nemertes offers a plain-as-day reality check:
"As more and more cable providers and other last mile providers begin offering competitive voice services, they will be tempted to use their control of the last mile as a competitive advantage," comments Nemertessenior vice-president and founder Andreas M. Antonopoulos."Since most providers apply QoS traffic prioritization, it is not inconceivable that competitors calls will be given a lower priority, leading to reduced quality of service."
So where does that leave you, the current or prospective enterprise level VoIP customer?
"Consumer-class Internet connections do not offer SLAs or other service guarantees, so IT executives should seek managed and professional-caliber services,"Antonopoulos writes."If consumer-class Internet is the only option, VoIP deployments for teleworkers (DSL or cable-modem) need to be protected with VPNs."
Is yourVoIP service covered by an SLA? Post a TalkBack.