Expecting an SLA from your independent VoIP provider? Yea, right

If your company is contemplating contracting with a consumer-class VoIP provider, you better have your flip end covered with a really excellent Service Level Agreement (SLA).Well duh.

If your company is contemplating contracting with a consumer-class VoIP provider, you better have your flip end covered with a really excellent Service Level Agreement (SLA).

Well duh. We've known this for awhile, but a new Nemertes Impact Analysis I've just received underscores a potential obstacle to a consumer-class VoIP SLA. If your VoIP company is a VoIP specialist, they may not really be in the position to offer, and then guarantee, your organization an SLA.

Nemertes offers a plain-as-day reality check:

"As more and more cable providers and other last mile providers begin offering competitive voice services, they will be tempted to use their control of the last mile as a competitive advantage," comments Nemertessenior vice-president and founder Andreas M. Antonopoulos."Since most providers apply QoS traffic prioritization, it is not inconceivable that competitors calls will be given a lower priority, leading to reduced quality of service."

So where does that leave you, the current or prospective enterprise level VoIP customer?

"Consumer-class Internet connections do not offer SLAs or other service guarantees, so IT executives should seek managed and professional-caliber services,"Antonopoulos writes."If consumer-class Internet is the only option, VoIP deployments for teleworkers (DSL or cable-modem) need to be protected with VPNs."

Is yourVoIP service covered by an SLA? Post a TalkBack.

Newsletters

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
See All
See All