An electrical fire in the basement of MyNetFone's building had forced the company to evacuate its Surry Hills call centre this morning.
A local switchboard in the building was at the heart of the incident, although it is still not yet clear who or what caused the fire to break out. The fire forced the company's staff, including its call centre employees, to evacuate the building. MyNetFone subsidiary Symbio Networks, which shares office space in the same building, also had to evacuate.
Fire alarm's gone off. We won't be able to answer calls right now but we'll let you know as soon as we're back in twitter.com/mynetfone/stat…— MyNetFone (@mynetfone) November 9, 2012
NSW Fire and Rescue attended the scene this morning, and Ausgrid later isolated the building from the rest of the local electricity supply. It will remain off the grid until the switchboard in question can be repaired and passes electrical safety standards. According to MyNetFone's website, call centre services will be restored tomorrow at 9 a. m. AEDT.
Calls to the company will result in either an engaged tone, or a pre-recorded message that advise customers of the outage and to leave a message.
MyNetFone's network is unaffected by the incident, and its voice and data services remain operational.