IT service management consulting company Fruition Partners was awarded Preferred Partner status in early May by ServiceNow, a pioneer in cloud-based IT service management solutions.
"Fruition Partners brings a suite of services that complements and extends our platform's capabilities while meeting customers' needs," said David Schneider, global head of sales at ServiceNow, in the press release about this recognition. "As a committed and focused partner, Fruition Partners continues to deliver practical and innovation solutions."
Fruition Partners' team includes close to 200 services professionals who can provide business process expertise in ITIL service management, which is a central part of the ServiceNow portfolio, said Marc Talluto, CEO of the Chicago-based company. This team has completed more than 325 ServiceNow implementations for organizations including Coca-Cola, General Electric, Delphi, Fox, Target, Tiffany & Co., Viacom and Yale University.
One reason businesses like these are moving to a cloud-based IT service management platform is that they rely heavily on information technology and, increasingly, on applications and infrastructure capabilities being delivered as a service, Talluto said.
Cloud-based service management solutions can be adopted more gradually over time, which isn't always possible with on-premises approaches, he noted. As IT business processes are adjusted and updated, new features can be added or expanded as necessary.
"As we mature their process, the fact that the tool can change as fast as the processes is a plus," he said. "The technology is never the limiting factor, it is people's ability to use it and their willingness to use it."
Aside from its IT services consulting project, Fruition Partners is helping organizations manage the integration of cloud services into their legacy applications and workflows. As of mid-May, its custom integrations gallery includes solutions for TeleBridge, Bomgar, NotesNow, FruFeed, Matrix42, LANDesk, IBM Tivoli Identity Manager, Dell Dispatch, FedEx, Microsoft System Center Configuration Manager and CA Technologies IdM.
Fruition Partners currently has a predominantly North American footprint, but it is looking at potential partnerships in geographies where ServiceNow is seeking to build a more visible presence, including Asia Pacific and Latin America.