Google Cloud Platform, its rival to Amazon Web Services, has beefed up its support packages for customers needing phone and access to an account manager.
In a blog post, Google said the support options---priced from free to $400 a month to personalized service for an undisclosed amount---covers App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery and the rest of the portfolio.
Google's cloud support packages break down to a free version (bronze) for online help to a silver package for $150 a month to a gold edition that gives you 24x7 phone support, consultation and best practices.
A platinum package offers personalized support and an account manager for an undisclosed price.
AWS has a different model based on usage.