Half of Australians use e-government services

Confidence in e-government services is increasing, according to a government survey, which found that 48 percent of Australians have accessed them in the past year.The second annual Australians' Use of and Satisfaction with e-Government Services report, which was published today, indicates that 48 percent of Australians accessed government services over the Internet, compared with 39 percent the year before.

Confidence in e-government services is increasing, according to a government survey, which found that 48 percent of Australians have accessed them in the past year.

The second annual Australians' Use of and Satisfaction with e-Government Services report, which was published today, indicates that 48 percent of Australians accessed government services over the Internet, compared with 39 percent the year before.

The Special Minister of State, Gary Nairn, said in a statement that the survey reveals an increasing level of confidence and usage of e-government services.

"The 2006 study demonstrates increasing confidence in e-government services by Australians, and illustrates the potential of e-government to improve the range and quality of services provided by government," said Nairn.

According to Nairn, the number of people that solely interact with the government over the Internet has also increased from 14 percent to 19 percent.

Nairn said that users of e-government services are becoming more aware of security issues: "There is a balance required between the desire for fast convenient service with the desire for a completely secure service.

"We will continue to build trust among users and potential users in relation to security and privacy," Nairn added.

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