How people respond to broken gadgets

During the course of trying to fix their broken technology, respondents reported a variety of attitudes, not all of them stemming from frustration. The majority (72%) of respondents said they were “confident” that they were on the right path during the course of trying to solve the problem. Fewer respondents harbored more negative feelings about [...]

During the course of trying to fix their broken technology, respondents reported a variety of attitudes, not all of them stemming from frustration. The majority (72%) of respondents said they were “confident” that they were on the right path during the course of trying to solve the problem. Fewer respondents harbored more negative feelings about fixing their devices: about half (48%) were “discouraged” and 40% were “confused” about the problems.

  %
CONFIDENT that you were on the right path to solving the problem 72%
IMPATIENT to solve the problem because you had important
uses for the broken technology
59
DISCOURAGED at the amount of effort needed to fix the
problem
48
CONFUSED by the information that you were getting 40
Source: Pew Internet Project

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