HP steps up PC support globally

Summary:Priority Services will be available in more than 60 countries with direct access to support agents.

Hewlett-Packard on Wednesday rolled out what it calls HP Priority Services, an effort to streamline PC support globally for companies with a minimum of 250 systems to support.

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Priority Services will be available in more than 60 countries with direct access to support agents. The suite includes support and helpdesk access as well as management of an enterprise installed base of HP systems.

HP Priority Services, with coverage for either a year or three years, covers personal systems such as desktops, notebooks, workstations and point-of-sale systems under warranty or with an extended contract.

Among the key items:

  • Priority Access supports 60 countries and 15 language. 
  • Priority with phone support. 
  • Monitoring of help tickets and dashboards to track progress. 
  • Priority Management assigns account agents in addition to what Priority Access provides and offers a dedicated support manager based on region. 
  • The two support packages can be bundled together.

Topics: PCs, Hewlett-Packard

About

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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