HSBC UK server issue causes outage

Summary:HSBC customers in the UK suffered a major ATM and internet banking outage on Friday afternoon due to an issue with a server.The server problems affected UK HSBC and FirstDirect customers, an HSBC spokesman told ZDNet UK on Friday.

HSBC customers in the UK suffered a major ATM and internet banking outage on Friday afternoon due to an issue with a server.

The server problems affected UK HSBC and FirstDirect customers, an HSBC spokesman told ZDNet UK on Friday.

"We hope the issue is fixed," said the spokesman. "It's bad at any time, but on a Friday afternoon, when it's busy, people want to withdraw money from ATMs. We apologise to everyone affected."

HSBC internet banking error message

UK internet banking customers were the most severely affected, said the spokesman, who added that FirstDirect customers were also affected. Not every UK ATM was offline, the spokesman added.

The server began experiencing problems at 2.45pm, and was more or less back online by 5pm, said the spokesman.

Twitter users issued a stream of comments about the situation on Friday afternoon.

"Today I have spend 3 hours washing clothes and 2 hours chasing hsbc around in circles for my money," said Louise Ward.

Topics: Security

About

Tom is a technology reporter for ZDNet.com, writing about all manner of security and open-source issues.Tom had various jobs after leaving university, including working for a company that hired out computers as props for films and television, and a role turning the entire back catalogue of a publisher into e-books.Tom eventually found tha... Full Bio

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