IBM error triggers bank outage

Summary:DBS Bank has claimed a seven-hour service outage was the result of an error by the IT vendor

DBS Bank says a failure on IBM's part to correctly fix an identified instability within the bank's storage system led to the seven-hour service outage on 5 July.

In a statement posted on its website addressing its customers, DBS chief executive Piyush Gupta said IBM was carrying out "a routine repair job" to address alert messages that indicated a problem with a component in the disk storage subsystem, which was connected to the bank's mainframe.

The IT vendor's Asia-Pacific team was scheduled to replace the component during off-peak hours, specifically 3am, but an error in how the fix was applied triggered a malfunction in the bank's redundancy systems, leading to the outage.

For more on this story, see DBS points outage finger at IBM on ZDNet Asia.

Topics: IT Employment

About

Eileen Yu began covering the IT industry when Asynchronous Transfer Mode was still hip and e-commerce was the new buzzword. Currently a freelance blogger and content specialist based in Singapore, she has over 15 years of industry experience with various publications including ZDNet, IDG, and Singapore Press Holdings. Eileen majored i... Full Bio

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