IBM's sale of its PC division to China's Lenovo is putting its customer accounts in jeopardy. According to ITworld.com, Merrill Lynch published survey results this week showing that almost half of IBM PC users will consider switching vendors as a result of the sale. While PC buyers question the value of continuing to purchase Big Blue's personal computers, the competition is not standing around. Yesterday, HP declared its intention to become the leading vendor in notebook shipments by the end of 2005, according to Computerworld.
IBM can only hope that customer loyalty holds while the held up transaction plays out. Not an easy task with scathing comments like that of James Gaskin floating around; "I think the IBM PC sale to Lenovo is the worst kind of management stupidity and darn near traitorous."