Intel on Wednesday issued a full recall of its Basis Peak fitness watch, warning customers that the watch can overheat and cause burns or blisters.
Josh Walden, senior vice president and general manager of Intel's New Technology Group, advised owners of the fitness watch to stop using it immediately and return it. Intel is stopping support for the Basis Peak, giving users access to their data until December 31. After that, its services will be turned off.
Intel first shared reports of the Basis Peak overheating on June 13.
"We had hoped to update the software on your watch to address the problem," wrote Walden. "Unfortunately, despite our best efforts, we aren't able to develop such a solution without completely compromising the user experience."
Intel purchased smartwatch maker Basis Science in early 2014, and it then continued to cultivate a wearables business mostly through partnerships with retail brands. At the start of this year, Intel said health and wellness was one market that its Internet of Things segment would target.