About two-thirds of payment technology and financial services experts believe mobile payments made by swiping a smartphone or other smart device will overshadow the use of cash and credit cards, according to a non-random survey conducted by the Pew Internet & American Life Project and the Imagining the Internet Center at Elon University.
Approximately 65 percent of the respondents to the survey agreed with the following statement:
By 2020, most people will have embraced and fully adopted the use of smart-device swiping for purchases they make, nearly eliminating the need for cash and credit cards. People will come to trust and rely on personal hardware and software for handling monetary transactions over the Internet and in stores. Cash and credit cards will have mostly disappeared from many of the transactions that occur in advanced countries."
Approximately 33 percent agreed with a virtually opposite statement, one that suggests security will raise too many concerns among consumers for them to feel comfortable with near-field communications. The technology in question would allow sometime to tap their phone or other smart device against a transaction system in order to make a payment. Another challenge for mobile payment infrastructure is the legacy approach, the respondents suggested.
The survey was randomly sent to 1,021 Internet experts, which is what makes the results non-random; The complete results are published in a report called "The future of money: Smartphone swiping in the mobile age."
The report includes plenty of comments from the respondents, including this one from Jonathan Grudin, principal researcher at Microsoft, who is one of the people who thinks the 2020 timeframe is too early for mobile payments to really reach the tipping point.
Grudin told Pew:
"The driver here will virtually 100 percent be whether or not the credit card industry decides it can make more money through changing technologies. ... I think 2020 is too early for them to find ways to make this work better than the highly profitable money machine they have in place."
While I certainly agree the financial services industry will be a huge factor, I think that opinion overlooks the impact that small businesses and merchants could have. That is because for some of them, mobile payments offer a way to move to move to digital transactions much more cost-effectively than they have been able to manage.
Startups and digital payment innovators including Square and PayPal are having a huge impact on small businesses that have operated outside the traditional credit card systems for some time. Square hit the 1 million merchant milestone late last year, while PayPal has predicted it could process up to $7 billion in mobile payments this year.